Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| ZendeskTop pick | #1 | #1 | #1 | |
| Freshworks | #2 | #2 | #5 | |
| HubSpot | #6 | #6 | #2 | |
| Help Scout | #5 | #4 | #3 | |
| Zoho | #3 | #3 | #6 | |
| Intercom | #4 | #5 | — | |
| Jira Service Management | #7 | #7 | — | |
| Front | #9 | — | #8 | |
| Gorgias | #8 | #8 | — | |
| Helply | — | — | #4 | |
| Hiver | — | — | #7 | |
| Salesforce | — | #9 | — | |
| LiveAgent | #10 | — | — | |
| Spiceworks Cloud Help Desk | — | #10 | — | |
| FreeScout | — | #11 | — | |
| Tidio | #11 | — | — | |
| osTicket | — | #12 | — | |
| HelpDesk | — | #13 | — | |
| HelpSpot | — | #14 | — | |
| Xurrent | — | #15 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
Zendesk is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: → Neutral
- Zendesk — If you're looking for alternatives to the most popular help desk platform, Zendesk, there are several strong competitors in 2026.
- Freshworks — Best direct Zendesk replacement: Freshdesk.
- Zoho — Best lower-cost alternative: Zoho Desk.
- Intercom — Best AI-driven customer service: Intercom.
- Help Scout — Best simple support platform: Help Scout.
- HubSpot — Website: HubSpot Service Hub.
- Jira Service Management — Website: Jira Service Management. ↑ 2 vs last week
- Gorgias
- Front ↓ 2 vs last week
- LiveAgent New this week
- Tidio New this week
Dropped from this engine’s shortlist this week: Salesforce
Perplexity · run of Nov 3 · sentiment toward the top pick: ↑ Positive
- Zendesk — If you mean alternatives to Zendesk, the best choice depends on your team size, channels, and whether you need customer support or internal IT service management.
- Freshworks — Best overall Zendesk alternative: Freshdesk.
- Zoho — Best budget option: Zoho Desk.
- Help Scout — Best simple email-based tool: Help Scout.
- Intercom — Best chat and AI experience: Intercom.
- HubSpot — Best for HubSpot users: HubSpot Service Hub.
- Jira Service Management — Best for IT and engineering: Jira Service Management.
- Gorgias — Best for Shopify stores: Gorgias. ↑ 2 vs last week
- Salesforce — For a technical support organization, compare Jira Service Management and Freshservice instead; for an enterprise already committed to Salesforce, Salesforce Service Cloud is usually the more natural choice.
- Spiceworks Cloud Help Desk — Best free option for internal IT: Spiceworks. New this week
- FreeScout — Best self-hosted options: FreeScout or osTicket. ↑ 1 vs last week
- osTicket — Best self-hosted options: FreeScout or osTicket. ↓ 1 vs last week
Dropped from this engine’s shortlist this week: Front
Google AI Mode · run of Nov 3 · sentiment toward the top pick: → Neutral
- Zendesk — When looking for alternatives to the market leader (Zendesk), the right choice depends on whether you are trying to escape high per-agent costs, avoid an overly complex setup, or find better alignment with your existing…
- HubSpot — When looking for alternatives to the market leader (Zendesk), the right choice depends on whether you are trying to escape high per-agent costs, avoid an overly complex setup, or find better alignment with your existing… ↑ 3 vs last week
- Help Scout — Help Scout — Best for a human, email-like experience.
- Helply — Groove — Best budget-friendly alternative. New this week
- Freshworks — Freshdesk — Best overall value. ↓ 3 vs last week
- Zoho — Zoho Desk — Best for the Zoho ecosystem or extreme value.
- Hiver — Hiver — Best for turning Gmail into a help desk. New this week
- Front — Front — Best for collaborative customer operations. ↓ 1 vs last week
Dropped from this engine’s shortlist this week: Intercom
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| freshworks.com | Brand site · Freshworks | 3 | ChatGPT, Perplexity |
| intercom.com | Brand site · Intercom | 3 | ChatGPT, Perplexity |
| g2.com | Review site | 2 | ChatGPT, Perplexity |
| helpdesk.com | Brand site · HelpDesk | 2 | Perplexity |
| atlassian.com | Brand site · Jira Service Management | 1 | ChatGPT |
| front.com | Brand site · Front | 1 | ChatGPT |
| getapp.com | Review site | 1 | Perplexity |
| gorgias.com | Brand site · Gorgias | 1 | ChatGPT |
| helpscout.com | Brand site · Help Scout | 1 | ChatGPT |
| helpspot.com | Brand site · HelpSpot | 1 | Perplexity |
| hubspot.com | Brand site · HubSpot | 1 | ChatGPT |
| itechguides.com | Web | 1 | ChatGPT |
| jitbit.com | Web | 1 | Perplexity |
| kaseya.com | Web | 1 | Google AI Mode |
| liveagent.com | Brand site · LiveAgent | 1 | ChatGPT |
| ones.com | Web | 1 | Perplexity |
| tidio.com | Brand site · Tidio | 1 | ChatGPT |
| xurrent.com | Brand site · Xurrent | 1 | Perplexity |
| zoho.com | Brand site · Zoho | 1 | ChatGPT |