HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
PlainThe AI support stack built for B2B
Comparison · Help Desk · weekly run Nov 3
Helply vs Plain
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Plain is the stronger AI pick in Help Desk: it has a visibility score of 1.5 versus 1 for Helply, and ranks ahead in 100% of the answers that name both.
Choose Helply if…
- Usage-based pricing suits your budget better than per seat
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
Choose Plain if…
- You want the brand AI engines rank higher (1.5 vs 1)
- You want a lower entry price ($45 vs $49)
- AI answers describe it more positively (20% vs 0% positive)
- You need HIPAA coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | Plain |
|---|---|---|
| Visibility score | 1% | 1.5% |
| Change vs last week | no change0% | down−0.8% |
| Rank in Help Desk | #28 | #24 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 0% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · Plain −0.7999999999999998pp over 1 weekly runs.
Engine by engine
Plain leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyPlain
Head to head in AI answers
1 engine answers name both brands
0Helply ranked higher
1Plain ranked higher
| Prompt | Engine | Helply | Plain |
|---|---|---|---|
| Top help desk platform options for B2B SaaS companies | Perplexity | #11 | #2 |
Features, pricing & fit
| Dimension | Helply | Plain |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $49 / mo | $45 per seat / mo |
| Free plan | No · 14-day trial | No · 7-day trial |
| Deployment | Cloud | Cloud (AWS eu-west-2, London) |
| Integrations | 60+ | — |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, HIPAA, GDPR |
| Support | — | Help Center, Dedicated customer success manager (Frontier), White glove onboarding (Frontier), Community |
| Founded | 2025 | 2020 |
| Headquarters | Newport, Rhode Island, United States | London, United Kingdom |
| Employees | 11–50 | 11–50 |
| Funding | — | Series A · $21M raised |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Fast-growing B2B and developer-tools companies that support customers in Slack, Teams, Discord and email |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Plain
Foundation$45user/month, billed annually
Horizon$99user/month, billed annually
FrontierCustomcustom, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Plain
- Recommended in B2B SaaS support shortlists
- Strong fit for modern, Slack-connected developer-centric support
- Suited to B2B teams depending on customer interaction style
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs Plain”, https://slateindex.ai/compare/helply-vs-plain, data of Nov 3, 2026. Licence: CC BY 4.0.