HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
ServiceNowCloud platform with AI for enterprise IT, employee and customer workflows
Comparison · Help Desk · weekly run Nov 3
Helply vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ServiceNow is the stronger AI pick in Help Desk: it has a visibility score of 12.9 versus 1 for Helply.
Choose Helply if…
- You need GDPR coverage
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
Choose ServiceNow if…
- You want the brand AI engines rank higher (12.9 vs 1)
- AI answers describe it more positively (36% vs 0% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | ServiceNow |
|---|---|---|
| Visibility score | 1% | 12.9% |
| Change vs last week | no change0% | down−2.2% |
| Rank in Help Desk | #28 | #10 |
| Share of voice | 0.4% | 3.5% |
| Mentions this run | 2 | 18 |
| Positive in AI answers | 0% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · ServiceNow −2.1999999999999993pp over 1 weekly runs.
Engine by engine
ServiceNow leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyServiceNow
Head to head in AI answers
0 engine answers name both brands
0Helply ranked higher
0ServiceNow ranked higher
Features, pricing & fit
| Dimension | Helply | ServiceNow |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $49 / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud | Cloud |
| Integrations | 60+ | — |
| Compliance | SOC 2 Type II, GDPR | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Founded | 2025 | 2004 |
| Headquarters | Newport, Rhode Island, United States | Santa Clara, CA |
| Employees | 11–50 | 5,000+ |
| Funding | — | IPO |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | — |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs ServiceNow”, https://slateindex.ai/compare/helply-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.