HelpSpotHelp desk software that turns email chaos into organized support.
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
HelpSpot vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HelpSpot is the stronger AI pick in Help Desk: it has a visibility score of 4.4 versus 0 for Kayako.
Choose HelpSpot if…
- You want the brand AI engines rank higher (4.4 vs 0)
- You need a self-hosted or on-premises option
- Transparent, flat per-agent pricing with no hidden fees
- Nonprofit and academic discount of 15%
Choose Kayako if…
- You need SOC 2 Type II or GDPR coverage
- You prefer a larger, established vendor (51–200 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpSpot | Kayako |
|---|---|---|
| Visibility score | 4.4% | 0% |
| Change vs last week | down−0.1% | no change0% |
| Rank in Help Desk | #14 | #37 |
| Share of voice | 1.6% | 0% |
| Mentions this run | 10 | 0 |
| Positive in AI answers | 50% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpSpot −0.09999999999999964pp · Kayako 0pp over 1 weekly runs.
Engine by engine
HelpSpot leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HelpSpotKayako
Head to head in AI answers
0 engine answers name both brands
0HelpSpot ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | HelpSpot | Kayako |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $1 / mo |
| Free plan | — | No |
| Deployment | Cloud (US or EU) or self-hosted | Cloud |
| Compliance | — | SOC 2 Type II, GDPR |
| Support | Email, Phone, Zoom, Free onboarding | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2004 | 2001 |
| Headquarters | Poughkeepsie, New York, United States | Austin, Texas, United States |
| Employees | 1–10 | 51–200 |
| Funding | Bootstrapped | Acquisition by ESW Capital |
| Best for | Internal IT, HR and facilities teams and customer support teams moving off shared inboxes, including those needing self-hosting. | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
HelpSpot
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
HelpSpot
- Transparent, flat per-agent pricing with no hidden fees
- Nonprofit and academic discount of 15%
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HelpSpot vs Kayako”, https://slateindex.ai/compare/helpspot-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.