HelpSpot

Help desk software that turns email chaos into organized support.

Help DeskPoughkeepsie, New York, United States1–10 employeesFounded 2004

#14 of 37 in Help Desk 50% positive in AI answers

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Visibility score

4.4%

−0.1% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

HelpSpot ranks #14 of 37 in Help Desk with an AI visibility score of 4.4 (SlateIndex, Nov 3, 2026).
HelpSpot's visibility fell 0.1 points since the previous weekly run.
HelpSpot is most visible on Perplexity (13.2) and least on Google AI Mode (0).
AI engines name HelpSpot in 10 of the 30 Help Desk buyer prompts SlateIndex tracks.
helpdesk.com is the source AI engines cite most in answers about HelpSpot, with 20 citations.

About

Company details for HelpSpot

HelpSpot is help desk software that converts email from multiple mailboxes into tracked tickets with single-owner assignment and collision detection. It includes automation rules, SLA tracking, reporting, satisfaction surveys, a customer portal with knowledge base, AI drafting and summaries, and an API with webhooks. It can be run in HelpSpot's US or EU cloud or self-hosted, at the same price. It ranks #14 of 37 in Help Desk on SlateIndex and has a visibility score of 4.4 in the latest weekly run.

Founded in 2004 and headquartered in Poughkeepsie, New York, United States, the company employs 1–10 people. It is bootstrapped. Its differentiator: same flat annual price for cloud or self-hosted, with every feature, AI and unlimited tickets and mailboxes included.

Website: helpspot.com
Categories: Help Desk
Company size: 1–10 employees
Headquarters: Poughkeepsie, New York, United States
Founded: 2004
Company type: Private, bootstrapped
Funding: Bootstrapped
Deployment: Cloud (US or EU) or self-hosted
Platforms: Web, Android, iOS
Support: Email, Phone, Zoom, Free onboarding, Professional services

YouTube · youtube.com/c/Helpspot LinkedIn · linkedin.com/company/helpspot

Read from linkedin.com, helpspot.com, capterra.in, youtube.com, capterra.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

4.4%

across Help Desk answers, weighted by position

ChatGPT0%

AI Mode0%

Perplexity13.2%

Change

−0.1%

vs last week’s run

Category rank

#14 of 37

in Help Desk

Mentions

in this week’s run

Share of voice

1.6%

of AI mentions in Help Desk

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now4.4%

30-day changedown−0.09999999999999964pp

High · low4.5% · 4.4%

Rank#15 → #14

HelpSpot lost 0.1 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.

Media

Website and product screenshots for HelpSpot

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name HelpSpot

All prompts

Which help desk platform has transparent pricing?

HelpSpot is a strong choice if transparent pricing is your top priority: it advertises a flat $29 per agent per month, with features included and no hidden fees.

Perplexity · run of Nov 3

Which Help Desk tools offer annual discounts?

Perplexity · run of Nov 3

Products & features

What HelpSpot sells

Ticketing

Converts email, portal and API requests into tracked tickets with ownership and custom fields.

Reporting & Analytics

Tracks response times, resolution rates and agent performance.

Satisfaction Surveys

Measures CSAT and loyalty.

Automation

Rules for routing, escalation, auto-replies and SLA alerts.

HelpSpot AI

Smart drafting, summaries, auto-categorization and translation.

Self Service & Knowledge Base

Customer portal and self-service help centers.

API & Webhooks

Developer tools for integration and headless support.

Strengths engines cite

Transparent, flat per-agent pricing with no hidden fees
Nonprofit and academic discount of 15%

Target market & buyers

Organizations of all sizes, including government, financial services and healthcare.

Notable customers include Vonage, Epson, University of Michigan, Northrop Grumman, US Space Force, Warner Music Group, J.B. Hunt, UConn.

Industry	Primary use case
Government	Help desk with Microsoft 365 GCC, GCC High and DoD email support
Financial Services	Secure support ticketing
Healthcare	Support ticketing
Legal	Internal department support at a law firm

Funding & recent developments

Funding

Latest known round	Total raised
Bootstrapped	—

Recent developments

Dec 2025SecurityRelease 5.6.13 security hardening
Increased minimum password length and shortened password reset token expiry.
Dec 2025ProductRelease 5.6.12
Added a CC option for additional To recipients.
Oct 2025CompanyHelpSpot turns 20
Marked its 20th anniversary; about 25% of customers still self-host.
Oct 2025ProductRelease 5.6.11
Added customer wait time tracking.
Sep 2025ProductRelease 5.6.10
Added an email subject trigger and a Reports API.

Competitive landscape

How HelpSpot compares with its top three alternatives

All alternatives

HelpSpot most often appears alongside Freshworks, HelpDesk, Zendesk in AI answers.

vsHelpSpot vs Freshworks4.4% vs 61.5% visibility · Freshworks leadsFull comparison vsHelpSpot vs HelpDesk4.4% vs 19.5% visibility · HelpDesk leadsFull comparison vsHelpSpot vs Zendesk4.4% vs 49.3% visibility · Zendesk leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
HelpSpot	4.4%	1.6%	down−0.1%	Pricing not available
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available
HelpDesk	19.5%	5.4%	down−1.1%	$19 / seat / mo
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
Intercom	46.2%	10.1%	up+2%	$29 / seat / mo