KayakoAI help desk and customer support platform
vs
ServiceNowCloud platform with AI for enterprise IT, employee and customer workflows
Comparison · Help Desk · weekly run Nov 3
Kayako vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ServiceNow is the stronger AI pick in Help Desk: it has a visibility score of 12.9 versus 0 for Kayako.
Choose Kayako if…
- You need GDPR coverage
Choose ServiceNow if…
- You want the brand AI engines rank higher (12.9 vs 0)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
- Dominant enterprise leader in IT service management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | ServiceNow |
|---|---|---|
| Visibility score | 0% | 12.9% |
| Change vs last week | no change0% | down−2.2% |
| Rank in Help Desk | #37 | #10 |
| Share of voice | 0% | 3.5% |
| Mentions this run | 0 | 18 |
| Positive in AI answers | — | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · ServiceNow −2.1999999999999993pp over 1 weekly runs.
Engine by engine
ServiceNow leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoServiceNow
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0ServiceNow ranked higher
Features, pricing & fit
| Dimension | Kayako | ServiceNow |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $1 / mo | — |
| Free plan | No | — |
| Deployment | Cloud | Cloud |
| Compliance | SOC 2 Type II, GDPR | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Support | Help center, White-glove onboarding, Dedicated success manager | — |
| Founded | 2001 | 2004 |
| Headquarters | Austin, Texas, United States | Santa Clara, CA |
| Employees | 51–200 | 5,000+ |
| Funding | Acquisition by ESW Capital | IPO |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | — |
Plans side by side
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs ServiceNow”, https://slateindex.ai/compare/kayako-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.