Kayako vs Spiceworks Cloud Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Spiceworks Cloud Help Desk is the stronger AI pick in Help Desk: it has a visibility score of 3.6 versus 0 for Kayako.
Choose Kayako if…
- You need SOC 2 Type II or GDPR coverage
Choose Spiceworks Cloud Help Desk if…
- You want the brand AI engines rank higher (3.6 vs 0)
- Free pricing
- Unlimited tickets
- Best for internal IT teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | Spiceworks Cloud Help Desk |
|---|---|---|
| Visibility score | 0% | 3.6% |
| Change vs last week | no change0% | up+1.1% |
| Rank in Help Desk | #37 | #16 |
| Share of voice | 0% | 1.3% |
| Mentions this run | 0 | 7 |
| Positive in AI answers | — | 10% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · Spiceworks Cloud Help Desk +1.1pp over 1 weekly runs.
Engine by engine
Spiceworks Cloud Help Desk leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Kayako | Spiceworks Cloud Help Desk |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $1 / mo | — |
| Free plan | No | — |
| Deployment | Cloud | Cloud (hosted by Spiceworks) |
| Compliance | SOC 2 Type II, GDPR | — |
| Support | Help center, White-glove onboarding, Dedicated success manager | Community forums |
| Founded | 2001 | — |
| Headquarters | Austin, Texas, United States | Austin, Texas |
| Employees | 51–200 | — |
| Funding | Acquisition by ESW Capital | Series E · $111M raised |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Small IT teams that want a free help desk |
Plans side by side
Spiceworks Cloud Help Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
Spiceworks Cloud Help Desk
- Free pricing
- Unlimited tickets
- Best for internal IT teams
- Unlimited agent seats
- Asset-tracking features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs Spiceworks Cloud Help Desk”, https://slateindex.ai/compare/kayako-vs-spiceworks-cloud-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.