Spiceworks Cloud Help Desk
New to the index — the Spiceworks Cloud Help Desk profile is being built from its website.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Spiceworks Cloud Help Desk ranks #16 of 37 in Help Desk with an AI visibility score of 3.6 (SlateIndex, Nov 3, 2026).
- Spiceworks Cloud Help Desk's visibility rose 1.1 points since the previous weekly run.
- Spiceworks Cloud Help Desk is most visible on Perplexity (6.5) and least on ChatGPT (0).
- AI engines name Spiceworks Cloud Help Desk in 5 of the 30 Help Desk buyer prompts SlateIndex tracks.
- helpdesk.com is the source AI engines cite most in answers about Spiceworks Cloud Help Desk, with 15 citations.
About
Company details for Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk is a cloud-hosted IT help desk run by Spiceworks, which is owned by Ziff Davis. It covers ticket management, an end-user self-service portal, and a mobile app for end users and technicians. The free product links inventory assets to support tickets. It replaced the Spiceworks desktop help desk, which was shut down at the end of 2021. It ranks #16 of 37 in Help Desk on SlateIndex and has a visibility score of 3.6 in the latest weekly run.
It has raised about $111M. Its differentiator: free to use, with built-in inventory linking assets to tickets.
- Website
- spiceworks.com
- Categories
- Help Desk
- Headquarters
- Austin, Texas
- Company type
- Division of Ziff Davis
- Funding
- Series E · $111M raised
- Deployment
- Cloud (hosted by Spiceworks)
- Platforms
- Web, Mobile
- Support
- Community forums
Read from crunchbase.com, g2.com, x.com, help-desk-migration.com, hr.mcleanco.com, en.wikipedia.org · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Spiceworks Cloud Help Desk gained 1.1 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
AI mentions & citations
Recent answers that name Spiceworks Cloud Help Desk
Most affordable help desk platform that is still reliable
Best Budget Option for Internal IT/Operations: Spiceworks Cloud Help Desk
Is there a free help desk platform for small teams?
Spiceworks Cloud Help Desk — free and ad-supported, with unlimited tickets; best for internal IT teams.
Is there a free help desk platform for small teams?
Spiceworks Cloud Help Desk
Most affordable help desk platform that is still reliable
What are the best Help Desk tools in 2026?
Alternatives to the most popular help desk platform
Best free option for internal IT: Spiceworks.
Official website of the top help desk platform vendors
Products & features
What Spiceworks Cloud Help Desk sells
Ticket management
Creating, tracking and resolving IT support tickets.
Self-service portal
Portal where end users submit and follow requests.
Mobile app
App for end users and technicians to work with tickets.
Inventory linking
Links inventory assets to support tickets.
Strengths engines cite
- Free pricing
- Unlimited tickets
- Best for internal IT teams
- Unlimited agent seats
- Asset-tracking features
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 2006 | $5M |
| Series B | 2007 | $8M |
| Series C | 2010 | — |
| Series D | 2011 | $25M |
| Series E | 2014 | $57M |
| Latest known round | Total raised |
|---|---|
| Series E | $111M |
Recent developments
- Jan 2026CompanySpiceWorld 2026 announced
Spiceworks announced SpiceWorld 2026 will return to Austin on November 12–13, 2026.
Competitive landscape
How Spiceworks Cloud Help Desk compares with its top three alternatives
Spiceworks Cloud Help Desk most often appears alongside Freshworks, Zoho, Help Scout in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Spiceworks Cloud Help Desk | 3.6% | 1.3% | up+1.1% | Pricing not available |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zoho | 44.8% | 12.5% | up+5.4% | Pricing not available |
| Help Scout | 29.8% | 8.2% | up+1.5% | Free plan |
| HelpDesk | 19.5% | 5.4% | down−1.1% | $19 / seat / mo |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 10% · Neutral 10% · Mixed 80% of 10 engine answers that mention Spiceworks Cloud Help Desk
Praised for
- Free pricing
- Unlimited tickets
- Best for internal IT teams
- Unlimited agent seats
- Asset-tracking features
Criticised for
Cite as: SlateIndex, “Spiceworks Cloud Help Desk AI visibility profile”, https://slateindex.ai/brand/spiceworks-cloud-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.