KayakoAI help desk and customer support platform
vs
ZohoCloud software suite for businesses
Comparison · Help Desk · weekly run Nov 3
Kayako vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zoho is the stronger AI pick in Help Desk: it has a visibility score of 35.4 versus 0 for Kayako.
Choose Kayako if…
- You need GDPR coverage
Choose Zoho if…
- You want the brand AI engines rank higher (35.4 vs 0)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Strong value for money and low cost
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | Zoho |
|---|---|---|
| Visibility score | 0% | 35.4% |
| Change vs last week | no change0% | up+0.6% |
| Rank in Help Desk | #37 | #3 |
| Share of voice | 0% | 8.5% |
| Mentions this run | 0 | 44 |
| Positive in AI answers | — | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · Zoho +0.6000000000000014pp over 1 weekly runs.
Engine by engine
Zoho leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoZoho
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0Zoho ranked higher
Features, pricing & fit
| Dimension | Kayako | Zoho |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $1 / mo | — |
| Free plan | No | — |
| Deployment | Cloud | Cloud (SaaS) |
| Compliance | SOC 2 Type II, GDPR | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Help center, White-glove onboarding, Dedicated success manager | — |
| Founded | 2001 | 1996 |
| Headquarters | Austin, Texas, United States | Chennai, Tamil Nadu, India |
| Employees | 51–200 | 5,000+ |
| Funding | Acquisition by ESW Capital | Bootstrapped |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs Zoho”, https://slateindex.ai/compare/kayako-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.