MakeAI automation you can visually build and orchestrate in real time.
vs
ZendeskAI-powered customer service platform
Comparison · Knowledge Management · weekly run Nov 3
Make vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Make is the stronger AI pick in Knowledge Management: it has a visibility score of 14.4 versus 9.4 for Zendesk, and ranks ahead in 40% of the answers that name both.
Choose Make if…
- You want the brand AI engines rank higher (14.4 vs 9.4)
- You need more native integrations (3500+ vs 1800+)
- AI answers describe it more positively (41% vs 34% positive)
- You need GDPR or SOC 3 or ISO 27001 coverage
Choose Zendesk if…
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Make | Zendesk |
|---|---|---|
| Visibility score | 14.4% | 9.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #7 | #11 |
| Share of voice | 3.1% | 3.7% |
| Mentions this run | 17 | 20 |
| Positive in AI answers | 41% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Make 0pp · Zendesk 0pp over 0 weekly runs.
Engine by engine
Make leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
MakeZendesk
Head to head in AI answers
5 engine answers name both brands
2Make ranked higher
3Zendesk ranked higher
| Prompt | Engine | Make | Zendesk |
|---|---|---|---|
| How do I choose a knowledge management tool for a mid-market team? | Perplexity | #10 | #8 |
| What should a knowledge management tool integrate with? | ChatGPT | #1 | #8 |
| What should a knowledge management tool integrate with? | Perplexity | #12 | #6 |
| What are the best Knowledge Management tools in 2026? | ChatGPT | #7 | #12 |
| Compare the leading Knowledge Management platforms | ChatGPT | #10 | #9 |
Features, pricing & fit
| Dimension | Make | Zendesk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud, hosted on Amazon AWS | Cloud (SaaS) |
| Integrations | 3500+ | 1800+ |
| Compliance | GDPR, SOC 2 Type II, SOC 3, ISO 27001 | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Help center, Community forum, 24/7 support on Enterprise plans, Dedicated support team on Enterprise plans | Help Center, Community, Partners |
| Founded | 2012 | 2007 |
| Headquarters | Prague, Czech Republic | San Francisco, California, United States |
| Employees | 201–500 | 5,000+ |
| Funding | — | Take-private (Hellman & Friedman, Permira) |
| Best for | Teams and organizations deploying AI and automation across the business, from a single department to company-wide. | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Make
Pricing not available.
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Make
- Free tier with 1,000 credits per month
- Transparent pricing with paid plans from $12/month
- Visual, no-code automation between existing apps
- Integrations with more than 3,000 apps
- Built-in AI agents for business workflows
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Make vs Zendesk”, https://slateindex.ai/compare/make-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.