Oracle CX vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Oracle CX is the stronger AI pick in CRM: it has a visibility score of 7.8 versus 7.1 for Zendesk, and ranks ahead in 75% of the answers that name both.
Choose Oracle CX if…
- You want the brand AI engines rank higher (7.8 vs 7.1)
- You need ISO/IEC 42001 or CSA STAR Level 2 coverage
- Highlighted as a Leader for complex enterprise needs
- Deep B2B CPQ functionality
Choose Zendesk if…
- AI answers describe it more positively (34% vs 10% positive)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Oracle CX | Zendesk |
|---|---|---|
| Visibility score | 7.8% | 7.1% |
| Change vs last week | up+2.1% | down−0.2% |
| Rank in CRM | #9 | #11 |
| Share of voice | 2.4% | 2.8% |
| Mentions this run | 12 | 13 |
| Positive in AI answers | 10% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Oracle CX +3pp · Zendesk −0.20000000000000018pp over 1 weekly runs.
Engine by engine
Oracle CX leads on 2 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Oracle CX | Zendesk |
|---|---|---|---|
| Which CRM vendors do analysts recommend? | ChatGPT | #4 | #13 |
| Which CRM vendors do analysts recommend? | AI Mode | #9 | #5 |
| Official website of the top CRM vendors | ChatGPT | #4 | #9 |
| Official website of the top CRM vendors | Perplexity | #5 | #10 |
Features, pricing & fit
| Dimension | Oracle CX | Zendesk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud (subscription) | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | ISO/IEC 42001, CSA STAR Level 2 | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | — | Help Center, Community, Partners |
| Founded | — | 2007 |
| Headquarters | Austin, Texas | San Francisco, California, United States |
| Employees | 5,000+ | 5,000+ |
| Funding | — | Take-private (Hellman & Friedman, Permira) |
| Best for | Large enterprises | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Oracle CX
Pricing not available.
Zendesk
Pros and cons
Themes from the AI answers that mention each brand
Oracle CX
- Highlighted as a Leader for complex enterprise needs
- Deep B2B CPQ functionality
- ERP integrations
- Predictive deal capabilities
- Recommended by analysts for enterprise CRM suites
- Complex, data-heavy infrastructure that may not suit every business
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Oracle CX vs Zendesk”, https://slateindex.ai/compare/oracle-cx-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.