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SlateIndex

Oracle CX

Oracle's cloud suite for sales, marketing, commerce and service

CRMAustin, Texas5,000+ employees

#9 of 39 in CRM10% positive in AI answers

Track this brand Visit websiteCompare alternatives
Visibility score
7.8%
up+2.1% vs last week
Weekly run · Nov 3

Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run

  • Oracle CX ranks #9 of 39 in CRM with an AI visibility score of 7.8 (SlateIndex, Nov 3, 2026).
  • Oracle CX's visibility rose 2.1 points since the previous weekly run.
  • Oracle CX is most visible on Perplexity (12.6) and least on Google AI Mode (0.9).
  • AI engines name Oracle CX in 6 of the 30 CRM buyer prompts SlateIndex tracks.
  • salesforce.com is the source AI engines cite most in answers about Oracle CX, with 14 citations.

About

Company details for Oracle CX

Oracle CX is Oracle Corporation's customer experience suite covering sales, marketing, commerce and customer service. It includes CX Sales with sales force automation and CPQ, plus marketing tools such as Eloqua, Responsys and the Unity Customer Data Platform. Modules are typically licensed separately on a subscription basis, priced by module and user volume. It ranks #9 of 39 in CRM on SlateIndex and has a visibility score of 7.8 in the latest weekly run.

Its differentiator: tied to Oracle Cloud Infrastructure and its AI features.

Categories
CRM
Company size
5,000+ employees
Headquarters
Austin, Texas
Company type
Division of Oracle (NYSE: ORCL)
Deployment
Cloud (subscription)
Compliance
ISO/IEC 42001, CSA STAR Level 2

Read from forbes.com, gartner.com, selecthub.com, crmnewstoday.com, derrick-app.com, blogs.oracle.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score
7.8%
across CRM answers, weighted by position
ChatGPT9.8%
AI Mode0.9%
Perplexity12.6%
Change
up+2.1%
vs last week’s run
Category rank
#9 of 39
in CRM
Mentions
12
in this week’s run
Share of voice
2.4%
of AI mentions in CRM

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now7.8%
30-day changeup+3pp
High · low7.8% · 4.8%
Rank#14 → #9
0%25%50%75%100%Nov 2Nov 3Oracle CX 8%

Oracle CX gained 3 points over 1 weekly run in CRM. HubSpot leads the category at 67.6%.

AI mentions & citations

Recent answers that name Oracle CX

All prompts

Who makes the most used CRM?

Other major CRM providers include Oracle, Microsoft Dynamics, Adobe, SAP, HubSpot, and Zoho.

Perplexity · run of Nov 3

Which CRM vendors do analysts recommend?

Analysts most consistently recommend Salesforce, Microsoft Dynamics 365, Oracle Fusion CRM, Pegasystems, and ServiceNow for enterprise CRM suites.

Perplexity · run of Nov 3

Which CRM vendors do analysts recommend?

Analysts generally point to Salesforce, Microsoft Dynamics 365, HubSpot, Oracle, and Zoho as leading CRM vendors.

ChatGPT · run of Nov 3

Official website of the top CRM vendors

Enterprise CRM: Salesforce, Oracle, Microsoft Dynamics 365, SAP.

ChatGPT · run of Nov 3

Best CRM for enterprise

However, Microsoft Dynamics 365, HubSpot, SAP and Oracle can be better depending on your business architecture and requirements.

ChatGPT · run of Nov 3

Who makes the most used CRM?

Oracle – Enterprise CRM solutions.

ChatGPT · run of Nov 3

Best CRM for enterprise

Perplexity · run of Nov 3

Official website of the top CRM vendors

Oracle Fusion Cloud Sales — Oracle.com/applications/customer-experience/sales

Perplexity · run of Nov 3

Products & features

What Oracle CX sells

Oracle CX Sales

Sales force automation module of the CX suite.

Oracle CPQ

Configure, price, quote tool for sales.

Oracle Eloqua

Marketing automation within the CX marketing offering.

Oracle Responsys

Marketing tool within the CX marketing offering.

Oracle Unity Customer Data Platform

Customer data platform listed under CX marketing.

Strengths engines cite

  • Highlighted as a Leader for complex enterprise needs
  • Deep B2B CPQ functionality
  • ERP integrations
  • Predictive deal capabilities
  • Recommended by analysts for enterprise CRM suites

Funding & recent developments

Funding

Latest known roundTotal raised
——

Recent developments

  1. Sep 2026CompanyOracle confirms further job cuts

    Oracle confirmed another round of job cuts, with a 2026 restructuring budget of about $2.8 billion.

  2. Sep 2026SecuritySeptember 2026 Critical Security Patch Update

    Oracle released its September Critical Security Patch Update, covering Siebel CRM.

  3. Jun 2026CompanyIDC: Oracle closest CRM competitor to Salesforce

    IDC data shows Oracle as the closest competitor to Salesforce in CRM with 4.1% share as of 2025.

Competitive landscape

How Oracle CX compares with its top three alternatives

All alternatives

Oracle CX most often appears alongside HubSpot, Salesforce, Microsoft Dynamics 365 in AI answers.

vsOracle CX vs HubSpot7.8% vs 73.1% visibility · HubSpot leadsFull comparison vsOracle CX vs Salesforce7.8% vs 46.2% visibility · Salesforce leadsFull comparison vsOracle CX vs Microsoft Dynamics 3657.8% vs 46.5% visibility · Microsoft Dynamics 365 leadsFull comparison
BrandVisibilityShare of voicevs last weekStarting price
Oracle CX7.8%2.4%up+2.1%Pricing not available
HubSpot73.1%13.1%NewFree plan
Salesforce46.2%9.6%NewPricing not available
Microsoft Dynamics 36546.5%11.7%NewPricing not available
Zoho44.8%12.5%up+5.4%Pricing not available

What AI answers say

Sentiment and themes from the answers that mention this brand

Reviews

Positive 10% · Neutral 60% · Mixed 30% of 10 engine answers that mention Oracle CX

Praised for

  • Highlighted as a Leader for complex enterprise needs
  • Deep B2B CPQ functionality
  • ERP integrations
  • Predictive deal capabilities
  • Recommended by analysts for enterprise CRM suites

Criticised for

  • Complex, data-heavy infrastructure that may not suit every business

Cite as: SlateIndex, “Oracle CX AI visibility profile”, https://slateindex.ai/brand/oracle-cx, data of Nov 3, 2026. Licence: CC BY 4.0.