Pure ChatThe easiest & fastest way to add live chat to your website.
vs
PylonThe Agentic Support Platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Pure Chat vs Pylon
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Pylon is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.9 versus 0.3 for Pure Chat.
Choose Pure Chat if…
- You want a lower entry price ($39 vs $89)
- AI answers describe it more positively (50% vs 33% positive)
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
Choose Pylon if…
- You want the brand AI engines rank higher (1.9 vs 0.3)
- You need SOC 2 Type II or ISO/IEC 27001:2022 or GDPR or HIPAA coverage
- You prefer a larger, established vendor (51–200 employees)
- Best for B2B SaaS with enterprise Slack/Teams-first support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Pure Chat | Pylon |
|---|---|---|
| Visibility score | 0.3% | 1.9% |
| Change vs last week | down−0.4% | up+0.7% |
| Rank in Live Chat & AI Support | #38 | #22 |
| Share of voice | 0.2% | 0.4% |
| Mentions this run | 1 | 2 |
| Positive in AI answers | 50% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Pure Chat −0.39999999999999997pp · Pylon +0.7pp over 1 weekly runs.
Engine by engine
Pylon leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
Pure ChatPylon
Head to head in AI answers
0 engine answers name both brands
0Pure Chat ranked higher
0Pylon ranked higher
Features, pricing & fit
| Dimension | Pure Chat | Pylon |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $39 per seat / mo | $89 per seat / mo |
| Free plan | No · 30-day trial | No |
| Deployment | — | Cloud (AWS, US or EU hosting) |
| Compliance | — | SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA |
| Support | Email: support@purechat.com | Onboarding, Dedicated CSM, Priority support SLAs, Help Center |
| Founded | 2012 | 2022 |
| Headquarters | Scottsdale, Arizona | San Francisco, CA, United States |
| Employees | 11–50 | 51–200 |
| Funding | Seed · $2M raised | Series B · $51M raised |
| Best for | Entrepreneurs and small teams that want to have better conversations with leads and customers. | B2B support teams handling customers over Slack Connect, Teams and other shared channels |
Plans side by side
Pure Chat
Growth$39month, billed annually (includes 4 users)
PRO$79month, billed annually (includes 10 users)
Pylon
Professional$89seat/month, billed annually
Advanced$139seat/month, billed annually
EnterpriseCustomcustom quote
Pros and cons
Themes from the AI answers that mention each brand
Pure Chat
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
- Mobile apps for answering chats on the go
Pylon
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
- Frequently included in shortlists of top B2B SaaS support tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Pure Chat vs Pylon”, https://slateindex.ai/compare/pure-chat-vs-pylon, data of Nov 3, 2026. Licence: CC BY 4.0.