Pure Chat pricing 2026: plans and costs
Quick pricing summary
- Growth: $39 month, billed annually (includes 4 users)
- PRO: $79 month, billed annually (includes 10 users)
- Worth noting: 30-day free trial of the PRO plan. The page lists additional features (branding removal, unlimited chats, integrations, mobile apps, analytics, etc.) without showing per-plan availability.
Plans
Growth
$39 month, billed annually (includes 4 users)
- 1 website
- 4 users/operators included
- 100 SMS notifications
- Additional users $13/mo annually or $15/mo monthly
- $49/mo paid monthly
PRO
$79 month, billed annually (includes 10 users)
- Unlimited websites
- 10 users/operators included
- 1,000 SMS notifications
- Additional users $8/mo annually or $10/mo monthly
- $99/mo paid monthly
What you get on each plan
| Feature | Growth | PRO |
|---|---|---|
| Price (paid annually) | $39/mo | $79/mo |
| Price (paid monthly) | $49/mo | $99/mo |
| Max Websites | 1 | Unlimited |
| Users/Operators Included | 4 | 10 |
| SMS Notifications | 100 | 1,000 |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Additional Users/Operators (Growth) | $13/mo annually, $15/mo monthly | Growth |
| Additional Users/Operators (PRO) | $8/mo annually, $10/mo monthly | PRO |
Pure Chat pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Pure Chat | $39 per seat / mo | No · 30-day trial | Per seat | — | |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| LiveChat | $19 per seat / mo | No · 14-day trial | Per seat | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Compare → |
| Tidio | Free; paid from $24.17 / mo | Yes | Usage-based | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan | Compare → |
List prices as published on purechat.com/our-pricing/. Totals are worked examples, not quotes.