Retell AIAI Voice Agents That Automate Phone Calls
vs
ServiceNowCloud platform with AI for enterprise IT, employee and customer workflows
Comparison · AI Agents · weekly run Nov 3
Retell AI vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ServiceNow is the stronger AI pick in AI Agents: it has a visibility score of 9.3 versus 2 for Retell AI.
Choose Retell AI if…
- You need a self-hosted or on-premises option
- You need HIPAA or GDPR or ISO 27001 coverage
- Highly rated by developers and SMBs
- One of the highest customer star ratings
Choose ServiceNow if…
- You want the brand AI engines rank higher (9.3 vs 2)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
- Dominant enterprise leader in IT service management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Retell AI | ServiceNow |
|---|---|---|
| Visibility score | 2% | 9.3% |
| Change vs last week | New | New |
| Rank in AI Agents | #42 | #14 |
| Share of voice | 0.5% | 2.5% |
| Mentions this run | 3 | 16 |
| Positive in AI answers | — | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Retell AI 0pp · ServiceNow 0pp over 0 weekly runs.
Engine by engine
ServiceNow leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Retell AIServiceNow
Head to head in AI answers
0 engine answers name both brands
0Retell AI ranked higher
0ServiceNow ranked higher
Features, pricing & fit
| Dimension | Retell AI | ServiceNow |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud platform, with enterprise on-premises deployment available | Cloud |
| Compliance | HIPAA, SOC 2 Type II, GDPR, ISO 27001 | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Support | Community and email support, 24/7 omnichannel support with dedicated portal (Enterprise), Dedicated implementation support (Enterprise), Named account manager (Enterprise) | — |
| Founded | 2023 | 2004 |
| Headquarters | Redwood City, California | Santa Clara, CA |
| Employees | 51–200 | 5,000+ |
| Funding | Seed · $5M raised | IPO |
| Best for | Businesses that run high call volumes in healthcare, insurance, financial services, logistics and similar fields, and teams that want to build and change voice agents themselves. | — |
Plans side by side
Retell AI
Pay as you go$0per minute, $0.07-$0.31 for voice agents
EnterpriseCustomcustom pricing
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Retell AI
- Highly rated by developers and SMBs
- One of the highest customer star ratings
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Retell AI vs ServiceNow”, https://slateindex.ai/compare/retell-ai-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.