Tidio vs Userlike
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 0 for Userlike.
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 0)
- You need SOC 2 Type II or CCPA or EU-US DPF coverage
- Best for small businesses and e-commerce
- Strong user ratings and review volume
Choose Userlike if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Tidio | Userlike |
|---|---|---|
| Visibility score | 29% | 0% |
| Change vs last week | down−1.5% | no change0% |
| Rank in Live Chat & AI Support | #5 | #44 |
| Share of voice | 8.2% | 0% |
| Mentions this run | 41 | 0 |
| Positive in AI answers | 47% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Tidio −1.6000000000000014pp · Userlike 0pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Tidio | Userlike |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | Free; paid from $24.17 / mo | — |
| Free plan | Yes | — |
| Deployment | Cloud | Hosted in Germany |
| Integrations | 120+ | — |
| Compliance | SOC 2 Type II, GDPR, CCPA, EU-US DPF | GDPR |
| Support | Email, Live chat, Dedicated Success Manager, Slack support | — |
| Founded | 2013 | — |
| Headquarters | San Francisco, California, United States | Lund, Sweden |
| Employees | 51–200 | — |
| Funding | Series B · $27M raised | Seed · $0M raised |
| Best for | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan | — |
Plans side by side
Tidio
Userlike
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Userlike
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Tidio vs Userlike”, https://slateindex.ai/compare/tidio-vs-userlike, data of Nov 3, 2026. Licence: CC BY 4.0.