VtigerAll-in-one AI-powered CRM for marketing, sales and support teams
vs
ZendeskAI-powered customer service platform
Comparison · CRM · weekly run Nov 3
Vtiger vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in CRM: it has a visibility score of 7.1 versus 0.8 for Vtiger, and ranks ahead in 0% of the answers that name both.
Choose Vtiger if…
- You want a free plan to start
- You need ISO/IEC 27001 or ISO/IEC 27701 coverage
Choose Zendesk if…
- You want the brand AI engines rank higher (7.1 vs 0.8)
- You need more native integrations (1800+ vs 500+)
- AI answers describe it more positively (34% vs 0% positive)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Vtiger | Zendesk |
|---|---|---|
| Visibility score | 0.8% | 7.1% |
| Change vs last week | down−0.6% | down−0.2% |
| Rank in CRM | #35 | #11 |
| Share of voice | 0.4% | 2.8% |
| Mentions this run | 2 | 13 |
| Positive in AI answers | 0% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Vtiger −0.7pp · Zendesk −0.20000000000000018pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
VtigerZendesk
Head to head in AI answers
1 engine answers name both brands
1Vtiger ranked higher
0Zendesk ranked higher
| Prompt | Engine | Vtiger | Zendesk |
|---|---|---|---|
| Which CRM vendors do analysts recommend? | ChatGPT | #12 | #13 |
Features, pricing & fit
| Dimension | Vtiger | Zendesk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $12 per seat / mo | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | Cloud (SaaS), with an open source core | Cloud (SaaS) |
| Integrations | 500+ | 1800+ |
| Compliance | ISO/IEC 27001, ISO/IEC 27701 | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | 24x7 live chat, Email, Demo, Implementation program | Help Center, Community, Partners |
| Founded | 2004 | 2007 |
| Headquarters | Bengaluru, India | San Francisco, California, United States |
| Employees | 201–500 | 5,000+ |
| Funding | — | Take-private (Hellman & Friedman, Permira) |
| Best for | Small and medium-sized businesses wanting one affordable CRM for marketing, sales and support | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Vtiger
One Pilot$0user / month
One Growth$12user / month (Standard User, billed annually)
One Professional$30user / month (Standard User, billed annually); Single App User $20
One Enterprise$42user / month (Standard User, billed annually); Single App User $30
One AI$50user / month (Standard User, billed annually); Single App User $38
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Vtiger
Profile in progress.
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Vtiger vs Zendesk”, https://slateindex.ai/compare/vtiger-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.