Customer service reviewers on Trustpilot
Close CRM Reviews and Buyer Evidence
#14 in CRMby Close · close.com ↗
Best for multichannel sales outreach in B2B
AI consensus
Close CRM’s review profile looks split across the supplied sources, which is common for tools that sit in the middle of a sales team’s daily workflow. On Trustpilot, the page shows a 2.7 score and 17 reviews, while TrustRadius comparison pages show Close CRM at Score 8.0 out of 10 with 47 Reviews and Ratings. That combination suggests a product with meaningful adoption and a clearer fit for some buyers than others.
What stands out most in the supplied review evidence is the product’s sales workflow focus. Close is repeatedly described as a conversation-first CRM with calling, email, SMS, automation, and AI, and reviewers on TrustRadius say it “just works out of the box” and is “clean, intuitive, and fast.” For teams that want a CRM built around live sales activity rather than layered admin work, that’s a strong signal.
At the same time, the Trustpilot page includes blunt negative comments about service and account handling, so this is not a uniformly positive public profile. Buyers evaluating Close should read the review mix as a tradeoff: strong appeal for speed, simplicity, and multichannel outreach, but with enough negative public feedback that support expectations and trust concerns are worth checking carefully before purchase.
▲ What reviewers praise
▽ Common tradeoffs
Ratings across platforms
What users praise — and criticize
Built for fast-moving sales teams
Close is positioned as a conversation-first CRM for founders and small, scaling sales teams, with built-in calling, email, SMS, automation, and AI. The supplied materials repeatedly emphasize speed, reduced tool sprawl, and a workflow designed around active selling rather than heavy administration.
Ease of use and practical sales workflow
The supplied reviews and case-study excerpts repeatedly point to Close being easy to use and easier to customize than more complex CRMs. Customers quoted in the documents say it works out of the box, is intuitive, and helps teams stay organized without needing a lot of extra setup.
Public review sentiment is mixed
The Trustpilot page shows a poor score and a limited review count, which suggests that public sentiment on that platform is not especially strong. The page also notes that the company hasn't invited customers recently and hasn't replied to negative reviews, which may affect how some readers interpret the review set.
Some reviewers report support and account concerns
The Trustpilot review excerpts included in the supplied document contain serious complaints about bait-and-switch concerns, account locking, and support going silent. These are individual reviewer opinions, but they are directly present in the document and should be treated as negative customer feedback visible on the page.
Representative quotes
4 sourced quotesClose is a conversation-first CRM
Close just works out of the box and is easy to change and customize.
Close performs better sales tracking and email and SMS management
We switched to Close and couldn’t be happier. It’s clean, intuitive, and fast!
Who it fits
Happiest customers
- Teams that want a sales-first CRM with calling, email, SMS, automation, and pipeline management in one place
- Founders and small-to-mid-sized sales teams that value speed and lower administrative overhead
- Teams looking for a simpler alternative to more complex CRMs
Look elsewhere if
- Buyers who need a large, highly expansive enterprise CRM ecosystem
- Teams that prioritize only the strongest public review sentiment on Trustpilot
- Organizations that want to avoid any risk of negative customer-service anecdotes in public reviews
Where this analysis comes from
Trustpilot review page
Supplies the public TrustScore, review count, and negative customer-review excerpts used for the review-summary section.
TrustRadius comparison pages
Supplies the product score, review count, and reviewer quotes describing Close as easy to use and strong for sales tracking and communication.
Close website homepage
Supplies the company’s own positioning, including the quoted G2 rating, team count, and product claims about calling, SMS, automation, and AI.
Close customer stories and blog posts
Supplies additional customer sentiment and implementation context showing why buyers choose Close for simplicity, speed, and consolidation.