by JivoChat · jivochat.com ↗
Live chat and omnichannel messaging tool for businesses engaging website visitors.
JivoChat is an all-in-one live chat and omnichannel messaging platform built for businesses that want to talk to website visitors and customers in real time. Across the supplied pages, the product is positioned for teams that need a single workspace for live chat, social messaging, email, phone, and automation, with enough flexibility to support both sales and customer service workflows. That makes it relevant for organizations that want to start with a simple chat widget and grow into a broader communication hub as demand increases.
For buyers, the appeal is straightforward: JivoChat combines website chat, messenger channels, call handling, visitor monitoring, routing, and AI-assisted responses in one product. The pricing page shows a free plan alongside paid tiers, while the homepage emphasizes omnichannel service and scale, including business usage at significant volume. If your team wants to convert more visitors, shorten response times, and reduce the friction of managing multiple communication tools, JivoChat presents itself as a practical option to evaluate.
JivoChat centers on bringing multiple customer communication channels into one workspace so teams can respond faster and keep conversations organized. The product website emphasizes live chat, social media, messengers, email, and phone calls as part of an all-in-one customer service setup. This makes the platform a fit for teams that need to coordinate support and sales across the channels customers already use most.
JivoChat brings live chat, social media, messengers, email, and phone calls into one location so teams can handle conversations from a single app. The website highlights WhatsApp, Instagram, Facebook, Telegram, email, and Apple Business Chat as supported channels.
The telephony product page describes all incoming and outgoing calls in one place, with virtual PBX features, call distribution, call forwarding, and SMS. It is designed for teams that want voice and text communication in the same workflow.
JivoChat positions native and direct connections for channels such as WhatsApp, Facebook, Instagram, and Telegram. That gives teams a way to manage social and messenger conversations alongside live chat instead of treating each channel separately.
JivoChat includes tools intended to help teams start conversations earlier, answer faster, and automate routine requests. The platform highlights proactive chat invitations, chatbots, AI assistance, and chat rescue features that can reduce manual workload while keeping visitors engaged. These capabilities are useful for businesses that want live chat to support both conversion and service operations.
The pricing page says JivoChat includes proactive invitations, pre-chat buttons, and real-time visitor monitoring. These tools are aimed at helping teams start conversations at the right moment and improve conversion opportunities.
JivoChat describes chatbots, an AI assistant, and an AI Agent that can resolve up to 80% of conversations automatically. The product website also says its AI Agent can handle standard requests instantly and save team time.
The pricing page includes chat routing and chat rescue in its feature set, showing that JivoChat is built to distribute conversations and recover missed opportunities. This is useful for teams that need to move chats to the right agent quickly and reduce drop-offs.
JivoChat offers controls for teams that need more than a basic chat widget. The site mentions reporting, permissions, integration options, and a widget that can be embedded on websites through JavaScript. These features suggest the product can fit organizations that want both operational control and technical flexibility.
The terms page explains that the JivoChat widget is placed on a website with an HTML and/or JavaScript snippet, and the product site references a Web API and 50+ ready-made solutions. This makes the platform suitable for teams that want to integrate chat with their website or software stack.
JivoChat highlights monitoring response time, working hours, employee activity, lead sources, and sales funnels in real time. The pricing page also refers to reports, service quality ratings, and operator activity reports.
The terms state that a subscriber may add employees to the account up to 100 people at no additional charge. The pricing page also notes that the free plan includes 5 agents, which gives small teams an entry point and larger teams room to scale.
Leads customer support tooling and workflow design
Owns website conversion and visitor engagement
Needs an affordable way to talk to visitors and customers
JivoChat is presented as an all-in-one customer service and live chat platform that helps businesses deliver omnichannel real-time support. Across the supplied pages, it is positioned as software for website chat, messenger communication, voice, and automation, with a strong emphasis on helping teams convert visitors and manage customer conversations in one place.
The homepage says JivoChat is trusted by 200k+ businesses and handles 14M+ chats per month.
The homepage says 65k+ live operators communicate with customers using JivoChat daily.
The pricing page says the free plan includes 5 agents.
The terms say subscribers can add employees up to 100 people at no additional charge.
JivoChat’s public pricing is straightforward at the entry level but expands quickly once you add omnichannel and telephony capabilities. The company publishes a free plan and three paid tiers on its pricing page, all framed around per-agent billing, with the paid plans shown at annual rates. That makes the platform easy to start with for a small team, while still leaving room to layer on higher-touch features like WhatsApp, chatbots, telephony, video calls, and AI assistance. For buyers comparing live chat software, the most important thing to watch is that the advertised plan price is only part of the total cost; the final bill can change based on the number of agents, billing term, and selected modules. JivoChat also shows discounts for longer commitments and offers a 14-day trial, so teams can validate fit before committing. Because VAT is added at checkout and some offerings are separately priced, this is a product where procurement teams should review the full cart carefully before purchase.
JivoChat appears in a crowded live chat market where omnichannel inboxes, automation, reporting, and flexible pricing are common buying criteria. In the supplied comparison content, it is described as a good fit for many businesses that want to get started with live chat, while other vendors such as Intercom, Tidio, LiveChat, Drift, tawk.to, Crisp, LiveAgent, Ada, Smartsupp, and Olark are also referenced as peers in the category context.
These candidates come from measured co-mentions or source-backed alternatives. A full comparison is published only after both products have supporting evidence.
JivoChat’s review footprint in the supplied documents points to a value-oriented live chat product with broad omnichannel coverage. The official pricing page emphasizes chat for websites plus WhatsApp, Instagram, Facebook, Telegram, email, calls, and add-ons such as AI assistance and video calls, while marketplace pages position the product as easy to evaluate and relatively affordable. In the fetched material, the public review signal is limited: GetApp is the only source here that exposes an explicit rating and review count, which means this page should be read as a concise snapshot rather than a comprehensive verdict from many reviewers. For buyers, the strongest fit appears to be teams that want to centralize customer conversations without starting at a high price point, especially small businesses and support teams that may later layer on messaging or telephony features. The main tradeoff suggested by the sources is complexity in pricing structure, since the cost can vary with plan level and optional modules. Overall, the documents support JivoChat as a practical, budget-conscious omnichannel option, with enough marketplace presence to confirm interest but not enough fetched review depth to make strong claims about broad user sentiment.
Examples of how assistants answer real buyer questions in this category.
View all Live Chat Software prompts →I'll search for information about the best live chat tools for mobile apps.Based on current research, here are the live chat tools that work best on mobile apps: ## Top Recommendations for Mobile Apps For in-app messaging (mobile-first): Intercom is the best live chat tool for app-based service providers that need to add messaging to existing business applications, with an interface designed for mobile-first customer conversations and packed with resolution bots, conversational intelligence tools, and advanced ticketing workflows. For strong mobile agent apps: The strongest live chat picks for mobile app quality in 2026 are JivoChat (iOS and Android apps with deep mobile customer service features), Intercom (mature iOS and Android apps for SaaS in-app messaging plus customer support), HubSpot Service Hub (iOS and Android plus desktop apps tied to the broader HubSpot CRM mobile experience), Freshchat (iOS and Android apps in the Freshworks suite), LiveChat (iOS and Android apps with chat plus the App Marketplace), Tidio (iOS and Android with Lyro AI plus Shopify integration), and Crisp Chat (iOS, Android, plus Windows and macOS desktop apps for multichannel customer support). For mobile SDK integration: Zoho SalesIQ's mobile SDK, Mobilisten, allows you to integrate chat support into your mobile apps, ensuring you never miss a customer interaction even on the go. Budget-friendly option: Tawk.to offers a complete widget with unlimited agents and chats, monitoring, and mobile apps, at $0. Key consideration: If agents are missing chats because the mobile app is unreliable, the feature set becomes irrelevant, so prioritize tools with proven mobile stability for your use case. Choose Intercom if you're building in-app support for a mobile application, JivoChat or Tidio for strong mobile agent experiences, or Zoho SalesIQ if you need SDK-level integration into your own mobile app.
For businesses seeking live chat tools that integrate with both Shopify and WordPress, several robust options are available. Highly recommended choices include: * Tidio is a popular solution that combines live chat with AI-powered chatbots and offers seamless integration with both Shopify and WordPress. It's often praised for its user-friendly interface and ability to automate customer interactions. * LiveChat is another widely recognized platform known for its comprehensive features, advanced analytics, and seamless integrations with over 200 apps, including Shopify and WordPress. It's suitable for various business sizes, including larger Shopify Plus stores. * Tawk.to stands out as a powerful free live chat plugin for both Shopify and WordPress, offering unlimited agents, conversations, and chat history. It's a cloud-based solution ideal for businesses with high volumes of customer contacts. * Crisp provides a modern and user-friendly live chat experience, integrating real-time messaging, chatbots, and automation for both Shopify and WordPress users. * ProProfs Chat offers a dedicated WordPress live chat plugin and is considered an essential tool for Shopify stores, providing 24/7 customer support with AI chatbots and seamless integration with both platforms. * EasyChatDesk offers an all-in-one solution with native connectors for Shopify, WooCommerce, and WordPress, combining a fast live chat widget, an AI chatbot, CRM ticketing, and custom forms. Other notable tools that integrate with both platforms include JivoChat, Zendesk, Gorgias, Re:amaze, Smartsupp, and HubSpot. When choosing, consider features like AI chatbot capabilities, multichannel support, CRM integrations, and pricing plans to best fit your business needs.
Use Slate to monitor JivoChat over time, understand the source and positioning gaps that influence recommendations, and prioritize what to improve next.
