by JivoChat · jivochat.com ↗
Live chat and omnichannel messaging tool for businesses engaging website visitors.
JivoChat’s public pricing is straightforward at the entry level but expands quickly once you add omnichannel and telephony capabilities. The company publishes a free plan and three paid tiers on its pricing page, all framed around per-agent billing, with the paid plans shown at annual rates. That makes the platform easy to start with for a small team, while still leaving room to layer on higher-touch features like WhatsApp, chatbots, telephony, video calls, and AI assistance. For buyers comparing live chat software, the most important thing to watch is that the advertised plan price is only part of the total cost; the final bill can change based on the number of agents, billing term, and selected modules. JivoChat also shows discounts for longer commitments and offers a 14-day trial, so teams can validate fit before committing. Because VAT is added at checkout and some offerings are separately priced, this is a product where procurement teams should review the full cart carefully before purchase.
Freemium with tiered per-agent subscriptions, annual billing emphasis, and separately priced add-ons/modules.
The official terms say subscriptions can be month-to-month, yearly, quarterly, or another duration described in account features. The pricing page emphasizes annual billing for the published per-agent prices and shows discounts of 0% for 1 month, 10% for 3 months, and 30% for 1 year. JivoChat also offers a 14-day free trial, and the terms say only one free trial period is available per website. Payments renew automatically unless canceled by the end of the current subscription period, and the terms state there are no contracts to sign and users can downgrade to the free version anytime.
Includes 5 agents. Chat history storage period is 2 months. The official pricing page also indicates the free version has less functionality than paid plans.
The pricing page shows unlimited chats and unlimited sites, with chat history storage period listed as unlimited for paid plans. It also indicates number of agents up to 100 on higher-paid plans and up to 2 for the free plan, but the Basic plan itself does not state a separate public seat cap beyond the per-agent model.
The pricing page says this tier includes 14-day trial period. It also shows plan pricing by agent and includes a separate operator add-on for short-term billing, but does not publish a distinct minimum seat requirement for Professional.
The pricing page shows an ‘Order a calculation’ option for this tier, indicating some enterprise quoting behavior. It also includes a 14-day trial period and does not publicly disclose a separate minimum seat requirement.
Connect WhatsApp to JivoChat directly to sell products and services in your customer’s favorite messenger. The pricing page states this price applies if billed annually.
Manage traffic and get more targeted leads with special marketing tools. The pricing page states this price applies when paying for 1 year or if billed annually.
Integrated OpenAI-powered assistant to help support teams write faster and more diversely. The pricing page states this price applies when paying for 1 year or if billed annually.
Connect a single number, manage calls and monitor voice communications quality. The pricing page states this price applies when paying for 1 year or if billed annually; the telephony page separately notes phone numbers from $1 per month and call rates from $0.02 per minute.
Show products and services via video right in the chat. The pricing page states this price applies when billed annually.
Resolve up to 80% of conversations automatically. The pricing page explicitly labels this as included for free in plans in one section, but also shows a separate price point for the module when billed annually; the public page therefore presents mixed messaging on whether it is an add-on or bundled benefit.
A small business wants basic live chat with omnichannel entry points and can manage without advanced telephony or chat routing.
Expected cost$0 per month on the free plan, with 5 agents included.A support team wants paid live chat with proactive engagement and visitor monitoring, but does not need WhatsApp or telephony features.
Expected cost$28 per agent per month billed annually for Basic.A team needs WhatsApp integration, chatbots, and Telephony Plus in addition to the Professional plan.
Expected cost$42 per agent per month billed annually, plus add-on fees such as $27 per month for WhatsApp Connect and $4 per month for Telephony Plus.Yes. The official terms say JivoChat may provide a 14-day free trial period starting when the account is set up, and the pricing page repeats a 14-day trial period. During the trial, monthly subscription fees and other fees do not apply. The terms also say only one free trial period is available for a website.
The terms say you can cancel your account at any time by contacting customer service, and cancellation is effective immediately. They also say there are no contracts to sign so you can downgrade to the free version anytime. However, the same terms state that fees are non-refundable, so buyers should not assume they will receive money back after cancellation.
JivoChat publishes public prices for the Free, Basic, Professional, and VIP Enterprise tiers, as well as several add-ons. The VIP Enterprise tier also shows an ‘Order a calculation’ option, which suggests that some enterprise purchases may involve quoting or custom calculation. The company’s terms further note that subscription periods can vary and additional offerings may be sold separately from the core subscription.
