by LiveChat · livechat.com ↗
Live chat software for sales and support teams with chat widgets and agent inboxes.
LiveChat and Intercom are both buyer-relevant options for teams that want to talk to customers in real time, but they tend to appeal to different buying styles. LiveChat’s materials emphasize straightforward live chat for sales and support, quick setup, and transparent plan structure. Its site describes the product as “the live chat software that gets the job done,” and highlights use cases like increasing online sales, improving customer satisfaction, and automating customer service. The pricing page shows a clearly tiered model with Starter, Team, Business, and Enterprise, and the product site repeatedly frames the experience as quick to set up and easy for teams to use. Intercom is not described in the supplied documents as fully as LiveChat, but it appears as a meaningful alternative because LiveChat reviewers explicitly say they moved away from Intercom when its pricing changed or was out of budget. One reviewer wrote, “We had to move away from Intercom as it changed it pricing model and the pricing that it came to us with was out of our budget.” That makes pricing predictability one of the clearest decision points in this comparison. LiveChat’s own pricing page shows monthly per-person plans billed annually at $19, $49, and $79, plus enterprise contact sales, which can be easier for teams that want a simple buying path. On capability, LiveChat’s official materials stress core chat operations, routing, reporting, chat history, widget customization, and AI-driven features. The site also says it offers 200+ integrations and trusted use by 35,000+ companies. TrustRadius review content suggests LiveChat can support both customer support and sales reps in one workflow, including proactive chats, chat transfer, tickets when no agents are available, and conversation supervision. That is especially relevant for teams that want live chat plus operational controls without adopting a broader customer service suite. For teams choosing between the two, the biggest practical difference in the supplied evidence is not feature name matching but buying posture. LiveChat’s evidence supports a product that is easy to evaluate, with a free trial, visible plan structure, and a strong fit for small-to-mid teams that want live chat to help close sales and support customers quickly. Intercom shows up here mostly as a benchmark and migration target, especially when teams are sensitive to price changes. If your priority is an approachable live chat product with clear pricing pages, quick onboarding, and customer-support-first chat flows, LiveChat has the stronger support in the supplied sources.
LiveChat is best for teams that want dedicated live chat software with a simple buying motion and clear operational scope. The supplied documents show it being used for both sales and support, with chat routing, reporting, chat history, and proactive messaging all called out in the product and review materials. It also fits buyers that value a free trial, annual-billed per-person plans, and a straightforward path from Starter to Enterprise.
Intercom is best for buyers who are already considering a broader customer-service platform and are willing to evaluate it against LiveChat’s more focused live chat model. In the supplied documents, Intercom mainly appears as a comparison point and as a prior tool some LiveChat users moved away from when pricing became less acceptable. That makes it most relevant for teams weighing a larger platform against budget predictability and simplicity.
| Dimension | LiveChat | Intercom |
|---|---|---|
| Core product focus | LiveChat is presented as dedicated live chat software for sales and support teams. Its website emphasizes live chat, customer satisfaction, automation, and revenue support, while TrustRadius describes live chat, help desk, analytics, and proactive engagement. That combination suggests a product centered on real-time customer conversations. | Intercom is not described in the supplied documents beyond being a comparison point and an alternative some LiveChat reviewers considered or left behind. Because the documents do not provide Intercom feature detail directly, the safest conclusion is that it appears in this comparison primarily as an alternate platform rather than a fully documented peer in the provided evidence. |
| Setup and day-to-day usability | LiveChat’s website says it is “quick to set up, easy for your team to use,” and reviewers repeatedly describe the UX as simple and intuitive. The evidence also points to practical admin tools like chat transfer, supervision, reporting, and routing rules, which are useful when a team wants ease of use without losing operational control. | Intercom’s usability is not described directly in the supplied sources. The only buyer-facing evidence here is that some LiveChat reviewers moved away from Intercom because of pricing or budget concerns, so there is no fair basis in the documents to claim more about its setup experience. |
LiveChat’s official pricing page shows a 14-day free trial.
Free 14-day trial
LiveChat Starter is priced at $19 per person billed annually.
$19/mo
LiveChat Team is priced at $49 per person billed annually.
$49/mo
LiveChat Business is priced at $79 per person billed annually.
$79/mo
LiveChat’s TrustRadius listing shows 135 reviews and ratings.
135 Reviews and Ratings
LiveChat’s TrustRadius score is 7 out of 10.
Score 7 out of 10
LiveChat says it is trusted by 35,000+ companies.
35,000+ companies have experienced
LiveChat’s customer stories page says it is trusted by 35,000+ companies worldwide.
Trusted by 35,000+ companies worldwide
The product site says the data on the customer service report page was last updated in 2024.
last updated in 2024
LiveChat reviewers mention Intercom as an alternative they moved away from because pricing changed.
We had to move away from Intercom as it changed it pricing model
Choose LiveChat if you want a focused live chat product with transparent plan levels and a quick path to launch. The supplied sources show clear monthly pricing, a free trial, and features aimed at both support and sales teams, which helps when your buyer team wants less implementation friction. Choose Intercom if your team is already comparing broader support platforms and is comfortable with a solution that LiveChat reviewers describe as having pricing changes that can affect budget.
Choose LiveChat when the buying decision depends heavily on visible value at each tier. The official pricing page spells out Starter, Team, Business, and Enterprise, while TrustRadius confirms there is a free trial and annual billing discounts. That makes LiveChat easier to model for teams that want to forecast spend before they commit. Choose Intercom when your evaluation is driven more by platform breadth than by simple live chat packaging.
Based on the supplied documents, LiveChat is the safer recommendation for a small support team that wants a focused live chat product. The pricing page makes the entry point visible, and reviewers specifically say it is affordable for small teams in some cases. The documents also show that it can handle support routing, chat history, and basic reporting without forcing a bigger platform decision.
The supplied evidence suggests buyers compare them because both sit in the customer-conversation space, and some teams evaluate whether to stay with a broader platform or move to a more focused live chat tool. LiveChat reviewers explicitly mention moving away from Intercom when pricing changed or became out of budget. That makes price structure and product scope the main visible reasons for comparison in the documents.
