GoTo Connect

AI-powered cloud communications that simplifies how people connect.

Contact CenterBoston, Massachusetts, United States1,001–5,000 employees

#32 of 48 in Contact Center

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Visibility score

1.1%

0% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

GoTo Connect ranks #32 of 48 in Contact Center with an AI visibility score of 1.1 (SlateIndex, Nov 3, 2026).
GoTo Connect is most visible on Perplexity (3.1) and least on Google AI Mode (0).
AI engines name GoTo Connect in 1 of the 30 Contact Center buyer prompts SlateIndex tracks.
8x8.com is the source AI engines cite most in answers about GoTo Connect, with 2 citations.

About

Company details for GoTo Connect

GoTo Connect is a cloud business phone and contact center product from GoTo. It combines a business phone system with video meetings, team messaging, and customer experience tools such as SMS, WhatsApp, web chat, and surveys. It is sold in tiers from Phone System up to Contact Center, and an AI Receptionist is available as an add-on. It ranks #32 of 48 in Contact Center on SlateIndex and has a visibility score of 1.1 in the latest weekly run.

Its differentiator: an AI Receptionist that answers every call, books appointments, sends SMS follow-ups, and greets callers in their preferred language.

Website: goto.com
Categories: Contact Center
Company size: 1,001–5,000 employees
Headquarters: Boston, Massachusetts, United States
Company type: Division of GoTo
Pricing: Contact sales · per seat
Free trial: —
Deployment: Cloud
Platforms: Mobile and desktop applications
Compliance: SOC 2 Type II
Support: 24/7 customer support

Facebook · facebook.com/GoTo Twitter · twitter.com/GoTo Instagram · instagram.com/GoTo/LinkedIn · linkedin.com/company/GoTo YouTube · youtube.com/c/YourGoTo

Read from linkedin.com, goto.com, facebook.com, businesswire.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

1.1%

across Contact Center answers, weighted by position

ChatGPT0%

AI Mode0%

Perplexity3.1%

Change

vs last week’s run

Category rank

#32 of 48

in Contact Center

Mentions

in this week’s run

Share of voice

0.1%

of AI mentions in Contact Center

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now1.1%

30-day changeno change0pp

High · low1.1% · 1.1%

Rank#38 → #32

GoTo Connect gained 0 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.

Media

Website and product screenshots for GoTo Connect

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name GoTo Connect

All prompts

No mentions in the latest run.

Products & features

What GoTo Connect sells

GoTo Connect Phone System

Cloud business phone system with calling, auto attendants, call routing, and built-in video meetings and messaging.

GoTo Connect CX

Customer experience suite that centralizes voice, SMS, WhatsApp, social, and web chat conversations in one team inbox.

GoTo Connect CX Complete

Top tier that combines the phone system, AI Receptionist credits, the full CX platform, and webinar capabilities.

GoTo Connect Contact Center

AI-powered contact center with supervisor reporting, agent dashboards, auto dialer, and agent coaching tools.

GoTo Connect AI Receptionist

Add-on AI virtual receptionist that answers calls around the clock, routes inquiries, and captures caller details for follow-up.

Target market & buyers

Small and midsize businesses and enterprises worldwide

Notable customers include Versitech LLC.

Industry	Primary use case
Automotive	Dealership control with an AI-powered solution, with calls logged to CRM records such as CDK and DealerSocket.
Healthcare	Secure patient engagement to connect, schedule, and attend appointments, including integration with athenaOne.
Education	Business communication and service delivery, as described generally on the vendor site.
Government	Business communication and service delivery, as described generally on the vendor site.
Retail	Business communication and service delivery, as described generally on the vendor site.

Funding & recent developments

Funding

Latest known round	Total raised
—	—

Recent developments

Sep 2026ProductathenaOne integration adds AI scheduling
GoTo expanded its athenaOne integration to add AI-powered appointment scheduling.
May 2026ProductCX Complete becomes GoTo's top tier
CX Complete sits above CX and Standard and includes AI Receptionist credits.
May 2026ProductGoTo launches GoTo Connect CX Complete
GoTo launched CX Complete, unifying phone, messaging, webinars, and AI into one platform.
Mar 2026PartnershipLogMeIn Partner Network launched
GoTo launched a LogMeIn Partner Network targeting resellers and MSPs.

Competitive landscape

How GoTo Connect compares with its top three alternatives

All alternatives

GoTo Connect most often appears alongside Genesys, Salesforce, Nextiva in AI answers.

vsGoTo Connect vs Genesys1.1% vs 52.3% visibility · Genesys leadsFull comparison vsGoTo Connect vs Salesforce1.1% vs 46.2% visibility · Salesforce leadsFull comparison vsGoTo Connect vs Nextiva1.1% vs 15.7% visibility · Nextiva leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
GoTo Connect	1.1%	0.1%	no change0%	Contact sales
Genesys	52.3%	8.9%	down−2.3%	Pricing not available
Salesforce	46.2%	9.6%	New	Pricing not available
Nextiva	15.7%	4.5%	up+1.6%	$15 / seat / mo
Zoom Contact Center	8.8%	2.8%	up+2.6%	Pricing not available