GoTo Connect pricing 2026: plans and costs
Quick pricing summary
- Phone System: Custom (contact sales)
- Phone System + AI Receptionist: Custom (contact sales)
- Customer Experience (CX): Custom (contact sales)
- CX Complete: Custom (contact sales)
- Contact Center: Custom (contact sales)
- Worth noting: All plans are 'Contact Sales' with no public prices. The comparison table covers Phone System, CX, CX Complete and Contact Center only. Toll-free minutes and international calling may differ by region.
Plans
Phone System
Custom contact sales
- Free calls to 50 countries
- Unlimited auto attendants and call queues
- Customizable dial plans
- Video meetings with up to 250 participants
- Mobile and desktop applications
- 24/7 support with 99.999% reliability
Phone System + AI Receptionist
Custom contact sales
- Everything in Phone System
- 100 AIR credits included
- 24/7 AI call answering
- Intelligent call routing and transfer by name
- FAQ and knowledge base responses
- Caller detail capture with email and SMS follow-up
- Multilingual support with customizable voice
- Real-time AI observability and reporting
Customer Experience (CX)
Custom contact sales
- Everything in Phone System
- WhatsApp, social, SMS campaigns, web chat, and surveys
- Team inbox
- Enhanced reporting, AI call summaries, and dashboards
- Attendant console
- Integrations with ServiceNow, Zendesk, and more
CX Complete
Custom contact sales
- Everything in Customer Experience (CX)
- 100 AIR credits included
- Advanced reporting and performance analytics
- AI-driven call handling with intelligent, dynamic routing
- 24/7 virtual AI Receptionist
- Built-in webinar capabilities
Contact Center
Custom contact sales
- Everything in CX
- AI chat analysis and supervisor reporting tools
- Agent dashboard and integrated softphone
- Skills assignment, tagging, and priority routing
- Call wrap up, auto queue callback, and auto dialer
- Agent monitoring, coaching, and co-browsing
- Custom ringback music and ring strategy options
What you get on each plan
| Feature | Phone System | Phone System + AI Receptionist | Customer Experience (CX) | CX Complete | Contact Center |
|---|---|---|---|---|---|
| Toll-Free Minutes | 1,000 shared | not listed | 1,000 shared | 1,000 shared | 1,000 shared |
| International Calling | 50+ countries | not listed | 50+ countries | 50+ countries | 50+ countries |
| Auto Attendants | Unlimited | not listed | Unlimited | Unlimited | Unlimited |
| Customizable Dial Plans | Unlimited | not listed | Unlimited | Unlimited | Unlimited |
| Ring Groups | Unlimited | not listed | Unlimited | Unlimited | Unlimited |
| Shared Contact Limit | 2,000 | not listed | 250,000 | 1 Million | 250,000 |
| Multi-Site Compatible | Unlimited | not listed | Unlimited | Unlimited | Unlimited |
| Video Meetings | Up to 250 | not listed | Up to 250 | Up to 250 | Up to 250 |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| AI Receptionist | contact sales | Phone System, Customer Experience (CX), Contact Center |
| Additional AIR credits | contact sales | Plans with AI Receptionist |
GoTo Connect pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| GoTo Connect | Contact sales | No | Per seat | — | |
| Genesys | — | — | — | — | Compare → |
| Salesforce | — | — | — | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform | Compare → |
| Nextiva | $15 per seat / mo | No | Per seat | Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform. | Compare → |
| Zoom Contact Center | — | — | — | Organizations that already use Zoom for meetings and want contact center on the same platform, including budget-conscious teams. | Compare → |
List prices as published on www.goto.com/pricing/connect. Totals are worked examples, not quotes.