HelpDocs

New

One source of truth for every answer you give.

Knowledge ManagementLondon, United Kingdom1–10 employeesFounded 2016

#24 of 52 in Knowledge Management

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Visibility score

2.9%

New vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run Nov 9, 2026

HelpDocs ranks #24 of 52 in Knowledge Management with an AI visibility score of 2.9 (SlateIndex, Nov 3, 2026).
HelpDocs is most visible on Google AI Mode (5.4) and least on Perplexity (0).
AI engines name HelpDocs in 4 of the 30 Knowledge Management buyer prompts SlateIndex tracks.
helpdocs.io is the source AI engines cite most in answers about HelpDocs, with 4 citations.

About

Company details for HelpDocs

HelpDocs is knowledge base software for publishing a help center, keeping internal documentation, and serving the same answers to customers, staff, and AI assistants. It includes HelpDocs AI for drafting and rewriting articles, a Lighthouse widget for embedding help inside an app, and an MCP server that lets tools such as Claude and ChatGPT search and update articles. The vendor states 99.99%+ uptime across billions of knowledge base views. It ranks #24 of 52 in Knowledge Management on SlateIndex and has a visibility score of 2.9 in the latest weekly run.

Founded in 2016 and headquartered in London, United Kingdom, the company employs 1–10 people. It is bootstrapped. Its differentiator: one article feeds the help center, team chat, support bots and AI assistants, so every channel gives the same answer.

Website: helpdocs.io
Categories: Knowledge Management
Company size: 1–10 employees
Headquarters: London, United Kingdom
Founded: 2016
Company type: Private, bootstrapped
Funding: Bootstrapped
Pricing: $129 per seat / mo · per seat
Free trial: 14-day free trial
Deployment: Hosted knowledge base with custom domain, SSL certificate, and subfolder hosting
Support: Priority support on the Enterprise plan, Written security reviews and a signed DPA on the Enterprise plan, Docs and help for HelpDocs on the company website

LinkedIn · linkedin.com/company/helpdocs Instagram · instagram.com/helpdocsio Facebook · facebook.com/helpdocs YouTube · youtube.com/@helpdocs

Read from linkedin.com, helpdocs.io, capterra.com, g2.com · refreshed Nov 3, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

2.9%

across Knowledge Management answers, weighted by position

ChatGPT3.3%

AI Mode5.4%

Perplexity0%

Change

New

vs last week’s run

Category rank

#24 of 52

in Knowledge Management

Mentions

in this week’s run

Share of voice

0.8%

of AI mentions in Knowledge Management

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now2.9%

30-day change—

High · low2.9% · 2.9%

Rank#24

Changes appear after the second weekly run in Knowledge Management. Notion leads the category at 57.4%.

Media

Website and product screenshots for HelpDocs

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name HelpDocs

All prompts

Which knowledge management tool offers a free trial?

Several prominent knowledge management and knowledge base tools offer a dedicated free trial or a free-forever tier to test out their platform.[](https://www.helpdocs.io/free-knowledge-base-software/)

Google AI Mode · run of Nov 3

Which Knowledge Management tools offer annual discounts?

HelpDocs: Worth considering for customer-facing documentation.

ChatGPT · run of Nov 3

Which knowledge management tool has transparent pricing?

HelpDocs — Best customer-facing knowledge base

ChatGPT · run of Nov 3

Products & features

What HelpDocs sells

Migrate

Moves existing docs in from other platforms by connecting to them, uploading files, or crawling a live help center.

Create and Manage

Writing, organizing and maintaining articles in one knowledge base, with Clips and Variables for reusable content.

Connect

Delivers answers inside your product, in Slack, and to AI assistants and support bots.

Govern

Permissions, SSO, and audit trails for internal and public documentation.

Optimize

Analytics to improve content.

HelpDocs AI

AI drafts, rewrites, metadata generation and Ask AI, drawn from the team's published articles.

MCP server

Connects Claude, ChatGPT, Cursor and other MCP clients to the knowledge base to search, read and update articles.

Lighthouse widget

Embeds help search and answers inside a website or app.

Multilingual

Translates docs into multiple languages, depending on plan.

Strengths engines cite

Best customer-facing knowledge base
Worth considering for customer-facing documentation

Target market & buyers

Small businesses and growing teams, according to G2's comparison; the company describes itself as serving startups to Fortune 500 companies.

Notable customers include Qantas Money, Reckon, CloudCheckr, Docufree, DOLLS KILL, Howler.

Industry	Primary use case
Financial services	Public help center for Qantas Money customers
Accounting software	Public help center for Reckon customers
Software	Customer success knowledge base for CloudCheckr
eCommerce	Help center for DOLLS KILL shoppers

Funding & recent developments

Funding

Latest known round	Total raised
Bootstrapped	—

Recent developments

Competitive landscape

How HelpDocs compares with its top three alternatives

All alternatives

HelpDocs most often appears alongside Notion, Atlassian Confluence, Nuclino in AI answers.

vsHelpDocs vs Notion2.9% vs 57.4% visibility · Notion leadsFull comparison vsHelpDocs vs Atlassian Confluence2.9% vs 53.4% visibility · Atlassian Confluence leadsFull comparison vsHelpDocs vs Nuclino2.9% vs 14.1% visibility · Nuclino leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
HelpDocs	2.9%	0.8%	New	$129 / seat / mo
Notion	57.4%	10.9%	New	Free plan
Atlassian Confluence	53.4%	10.9%	New	Pricing not available
Nuclino	14.1%	3.8%	New	Free plan
Slab	13.6%	3.5%	New	Free plan