TeamDynamix
NewNo-code IT Service Management with AI and automation. Power without complexity.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- TeamDynamix ranks #30 of 37 in Help Desk with an AI visibility score of 0.7 (SlateIndex, Nov 3, 2026).
- TeamDynamix is most visible on Google AI Mode (1.3) and least on Perplexity (0).
- AI engines name TeamDynamix in 1 of the 30 Help Desk buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about TeamDynamix, with 4 citations.
About
Company details for TeamDynamix
TeamDynamix is a no-code platform that combines IT service management, IT asset management, enterprise service management, project portfolio management, digital employee experience, enterprise integration and conversational AI on one system. Its AI Service Assist module lets technicians use AI agents and automation to resolve tickets faster. The company was founded in 2001 and is headquartered in Columbus, Ohio. It ranks #30 of 37 in Help Desk on SlateIndex and has a visibility score of 0.7 in the latest weekly run.
Founded in 2001 and headquartered in Columbus, Ohio, United States, the company employs 51–200 people. Its differentiator: a unified no-code platform that combines ITSM, ITAM, PPM, DEX, iPaaS and conversational AI, with no platform tax.
- Website
- teamdynamix.com
- Categories
- Help Desk
- Company size
- 51–200 employees
- Headquarters
- Columbus, Ohio, United States
- Founded
- 2001
- Company type
- Private, private equity-owned
- Funding
- Investment from Level Equity Management, with K1 Investment Management rolling part of its exit proceeds into the compan
- Support
- Support, Community, Managed Services
Read from linkedin.com, teamdynamix.com, facebook.com, pitchbook.com, cbinsights.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
TeamDynamix gained 0.7 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for TeamDynamix
AI mentions & citations
Recent answers that name TeamDynamix
Which Help Desk vendors do analysts recommend?
TeamDynamix – Noted as a Challenger in enterprise ITSM and frequently top-ranked by Info-Tech Research Group for high customer satisfaction, ease of use, and no-code administration.
Which Help Desk vendors do analysts recommend?
Products & features
What TeamDynamix sells
IT Service Management (ITSM)
Incident and problem management, ITIL change and release management, service portal and knowledge base, and workflow automation.
AI Service Assist
AI agents and automation that help technicians resolve tickets faster, released October 2025.
IT Asset Management (ITAM)
Software asset management, license compliance, hardware lifecycle management, and asset discovery with CMDB/CI.
Digital Employee Experience (DEX)
Real-time health monitoring, proactive issue detection and automated self-healing for employee devices.
Conversational AI (CAI)
Virtual agents with intent matching, multi-channel support and integration with workflows.
Enterprise Service Management (ESM)
Service management for facilities, finance and procurement, legal and compliance, human resources, and marketing.
Enterprise Integration and Automation (iPaaS)
Connector library, API management, visual flow builder and dynamic forms builder for integrating data and systems.
Project Portfolio Management (PPM)
Project intake and governance, project management, resource management and portfolio dashboards.
Strengths engines cite
- high customer satisfaction
- ease of use
- no-code administration
Target market & buyers
Enterprises and institutions in industries such as higher education, public sector, healthcare, financial services, energy and manufacturing.
Notable customers include Sharonview Federal Credit Union, Vanderbilt University, Purdue University, United Federal Credit Union, Hatch, Penn State, JCCC, Stockman Bank.
| Industry | Primary use case |
|---|---|
| Financial services | Modernizing IT service with automation and AI (Sharonview Federal Credit Union) |
| Higher education | Integration, automation and AI for IT service delivery (Vanderbilt University, Purdue University) |
| Healthcare | Integrated service management despite resource constraints (Faith Regional Health Services) |
| Public sector | Expanding from ITSM to ESM across agency operations |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Private equity round (K1 Investment Management) | 2015 | — |
| Acquisition-financing round | 2017 | — |
| Investment from Level Equity Management, with K1 Investment Management rolling part of its exit proceeds into the compan | 2022 | — |
| Latest known round | Total raised |
|---|---|
| Investment from Level Equity Management, with K1 Investment Management rolling part of its exit proceeds into the compan | — |
Recent developments
- Oct 2025ProductAI Service Assist released
TeamDynamix released AI Service Assist and expanded its AI-driven ITSM offering.
- Aug 2025CompanyStrong Performer in 2025 Gartner Peer Insights for ITSM Platforms
TeamDynamix was named a Strong Performer in the 2025 Gartner Peer Insights Voice of the Customer for IT Service Management Platforms.
- May 2025CompanyChampion in Info-Tech 2025 Data Integration (iPaaS) Data Quadrant
Info-Tech Research Group named TeamDynamix a Champion in its 2025 Data Integration (iPaaS) Data Quadrant.
- Apr 2025CompanyRod Mathews named CEO
TeamDynamix named Rod Mathews as CEO to lead its next phase of growth.
- Apr 2025CompanyAcquisition of Sassafras Software
TeamDynamix acquired Sassafras Software to add IT asset management visibility and licensing control.
Competitive landscape
How TeamDynamix compares with its top three alternatives
TeamDynamix most often appears alongside Freshworks, Zendesk, Jira Service Management in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| TeamDynamix | 0.7% | 0.4% | New | Pricing not available |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Jira Service Management | 21.4% | 7.2% | up+0.4% | Pricing not available |
| ServiceNow | 15.8% | 3.9% | New | Pricing not available |
Cite as: SlateIndex, “TeamDynamix AI visibility profile”, https://slateindex.ai/brand/teamdynamix, data of Nov 3, 2026. Licence: CC BY 4.0.