Verint
New to the index — the Verint profile is being built from its website.
#26 of 48 in Contact Center10,000 customers (per en.wikipedia.org)40% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Verint ranks #26 of 48 in Contact Center with an AI visibility score of 2.7 (SlateIndex, Nov 3, 2026).
- Verint's visibility fell 0.8 points since the previous weekly run.
- Verint is most visible on Perplexity (5) and least on Google AI Mode (1.3).
- AI engines name Verint in 5 of the 60 Contact Center buyer prompts SlateIndex tracks.
- salesforce.com is the source AI engines cite most in answers about Verint, with 6 citations.
About
Company details for Verint
Verint offers customer engagement solutions that are deployed on various cloud platforms. Its module areas cover forecasting and scheduling, real-time work, engagement orchestration, fraud and security, interaction insights, conversational AI, knowledge management, quality and compliance, and experience management. It ranks #26 of 48 in Contact Center on SlateIndex and has a visibility score of 2.7 in the latest weekly run.
Founded in 1994 and headquartered in Melville, New York, the company employs 1,001–5,000 people. It has raised about $200M.
- Website
- verint.com
- Categories
- Contact Center, Knowledge Management
- Company size
- 1,001–5,000 employees
- Headquarters
- Melville, New York
- Founded
- 1994
- Company type
- Private, private equity-owned
- Funding
- Post-IPO equity deal with undisclosed investors · $200M raised
- Customers
- 10,000 · per en.wikipedia.org/wiki/Verint_Systems
- Deployment
- Cloud
- Compliance
- PCI DSS Level 1 Service Provider, SOC 2, HIPAA HITECH, CMMC Level 1, ISO 27001
- Support
- Customer success, Consulting and value services, Managed services, Implementation services, Education and training, Support services
Read from en.wikipedia.org, g2.com, stockanalysis.com, bccresearch.com, profiles.crustdata.com, verint.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Verint lost 0.8 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
AI mentions & citations
Recent answers that name Verint
Which Contact Center vendors do analysts recommend?
Analysts most consistently recommend NiCE, Verint, and Genesys.
Best contact center platform with AI features
The market has rapidly transitioned into the era of CX AI , where conversational bots, real-time agent assist, and autonomous AI agents handle complex workflows.[](https://www.verint.com/blog/best-contact-center-ai-…
What should a contact center platform integrate with?
What are the best Contact Center tools in 2026?
Products & features
What Verint sells
Forecasting and scheduling
Workforce forecasting and scheduling for contact centers.
Real-time work
Real-time management of agent work and activity.
Engagement orchestration
Orchestration of customer engagements across channels.
Fraud and security
Fraud detection and security for customer interactions.
Interaction insights
Analytics on customer interactions.
Conversational AI
Conversational AI for customer engagement.
Knowledge management
Management of knowledge content for agents and customers.
Quality and compliance
Quality management and compliance monitoring of interactions.
Experience management
Measurement and management of customer experience.
Strengths engines cite
- Recommended by analysts for enterprise contact-center platforms
- Ranked first overall
- Recognised for reliability
- Recommended for knowledge management in contact centers
- Strong recognition depending on evaluation criteria
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Latest round (Tracxn, amount masked) | 2019 | — |
| Public round | 2020 | — |
| Post-IPO Equity | 2020 | — |
| Post-IPO equity deal with undisclosed investors | 2025 | $13M |
| Latest known round | Total raised |
|---|---|
| Post-IPO equity deal with undisclosed investors | $200M |
Recent developments
- Jul 2026CompanyTrustRadius rankings press release
Verint announced its solutions ranked No. 1 in 10 TrustRadius categories, per a vendor-issued release.
- Nov 2025CompanyDelisting from Nasdaq
Verint was delisted from Nasdaq; the stated reason is acquisition by Calabrio, which conflicts with other sources.
- Aug 2025CompanyThoma Bravo buyout
Thoma Bravo bought Verint in a buyout reported at about $2B.
Competitive landscape
How Verint compares with its top three alternatives
Verint most often appears alongside Zendesk, Salesforce, CXone in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Verint | 2.7% | 1% | down−0.8% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| CXone | 35.9% | 6.3% | down−0.8% | Pricing not available |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 40% · Neutral 60% · Mixed 0% of 10 engine answers that mention Verint
Praised for
- Recommended by analysts for enterprise contact-center platforms
- Ranked first overall
- Recognised for reliability
- Recommended for knowledge management in contact centers
- Strong recognition depending on evaluation criteria
Criticised for
Cite as: SlateIndex, “Verint AI visibility profile”, https://slateindex.ai/brand/verint, data of Nov 3, 2026. Licence: CC BY 4.0.