Vonage
Communications APIs. Unified Communications. Contact Centers.
#31 of 48 in Contact Center100,000 customers (per vonage.com)14% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Vonage ranks #31 of 48 in Contact Center with an AI visibility score of 1.3 (SlateIndex, Nov 3, 2026).
- Vonage's visibility rose 0.3 points since the previous weekly run.
- Vonage is most visible on ChatGPT (1.9) and least on Perplexity (0.9).
- AI engines name Vonage in 3 of the 30 Contact Center buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about Vonage, with 7 citations.
About
Company details for Vonage
Vonage provides cloud communications in three areas: Communications APIs for adding voice, video and messaging to applications, Unified Communications for business phone and team calling, and Contact Centers for handling customer interactions. Its contact center product uses customer history across channels, AI routing and network-based verification of contacts. Vonage has been a wholly owned subsidiary of Ericsson since 2022. It ranks #31 of 48 in Contact Center on SlateIndex and has a visibility score of 1.3 in the latest weekly run.
Founded in 2001 and headquartered in Holmdel, New Jersey, the company employs 1,001–5,000 people. Its differentiator: network intelligence built into its communications, which verifies every contact and protects interactions.
- Website
- vonage.com
- Categories
- Contact Center
- Company size
- 1,001–5,000 employees
- Headquarters
- Holmdel, New Jersey
- Founded
- 2001
- Company type
- Division of Ericsson
- Funding
- Financing
- Customers
- 100,000 · per vonage.com/about-us
- Deployment
- Cloud
- Platforms
- Mobile apps, Desktop apps
- Compliance
- ISO 27001, PCI-DSS, SOC, HITRUST, CSA STAR
Read from linkedin.com, gartner.com, facebook.com, vonage.com, ericsson.com, en.wikipedia.org · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Vonage gained 0.4 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for Vonage
AI mentions & citations
Recent answers that name Vonage
Which Contact Center vendors do analysts recommend?
Zoom & Vonage — Evaluated as prominent communication-first providers expanding aggressively into the broader CCaaS and AI-infused customer engagement ecosystem.[](https://www.gartner.com/en/documents/6921466)
Official website of the top contact center platform vendors
What are the best Contact Center tools in 2026?
Gartner's October 2026 CCaaS research includes AWS, Cisco, Five9, Genesys, Microsoft, NiCE, Talkdesk, Vonage, and Zoom among its evaluated providers.
Official website of the top contact center platform vendors
Products & features
What Vonage sells
Communications APIs
Programmable voice, video, messaging and network intelligence APIs for developers building into their own applications.
Unified Communications
Business phone and team calling across voice, video and messaging, with Vonage Business Communications (VBC) as the product name.
Vonage Contact Center
Cloud contact center with CRM integration, skills-based routing, supervisor monitoring and a statistics API, formerly NewVoiceMedia.
Strengths engines cite
- Flexible CPaaS APIs
- Recognised as a prominent communication-first provider
- Intelligent workspace features
Target market & buyers
Enterprises and developers worldwide.
Notable customers include Livestorm, Dunelm, TellJo, Max Factory Group, Broot.ai.
| Industry | Primary use case |
|---|---|
| Healthcare | Patient engagement and reduced no-shows, through a collaboration with Epic Hello World. |
| Retail | Personalized and secure customer experiences across the retail journey. |
| Insurance | Quality on demand for insurance claims, through Bdeo's Live product powered by Vonage. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| IPO | — | $531M |
| Financing | — | $215M |
| Latest known round | Total raised |
|---|---|
| Financing | — |
Recent developments
- Jul 2026CompanyCertified Most Loved Workplace and ranked #23 on the 2026 Global 100 list
Vonage earned Most Loved Workplace certification and ranked #23 on the 2026 Global 100 Most Loved Workplaces list.
- Jul 2026CompanyEricsson names Christophe Van de Weyer CEO of Vonage
Ericsson named Christophe Van de Weyer as Vonage's CEO, replacing Niklas Heuveldop, effective August 15, 2026.
- May 2026CompanyRanked #1 for Video in 2026 Gartner Critical Capabilities for CPaaS
Vonage was ranked #1 for Video in a 2026 Gartner Critical Capabilities report for CPaaS and named a Leader in the 2026 Gartner Magic Quadrant for CPaaS.
- Mar 2026PartnershipVonage and ServiceNow expand partnership
Vonage and ServiceNow expanded their partnership.
- Jan 2026ProductOmnichannel Conversations for Agentforce Marketing launched
Vonage launched Omnichannel Conversations for Agentforce Marketing.
Competitive landscape
How Vonage compares with its top three alternatives
Vonage most often appears alongside Genesys, Salesforce, CXone in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Vonage | 1.3% | 0.7% | up+0.3% | Pricing not available |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| CXone | 35.9% | 6.3% | down−0.8% | Pricing not available |
| AWS | 35.7% | 7.5% | New | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 14% · Neutral 86% · Mixed 0% of 7 engine answers that mention Vonage
Praised for
- Flexible CPaaS APIs
- Recognised as a prominent communication-first provider
- Intelligent workspace features
Criticised for
Cite as: SlateIndex, “Vonage AI visibility profile”, https://slateindex.ai/brand/vonage, data of Nov 3, 2026. Licence: CC BY 4.0.