Customer Service brands
Every brand SlateIndex tracks, with how AI engines describe, rank and cite it.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Xurrent, formerly 4me, is a SaaS platform for IT and enterprise service management that combines ITSM, ESM, incident management and response (IMR), and status pages in one system. It includes an embedded AI layer called Sera AI, a built-in iPaaS for integrations, and on-call scheduling and alerting. Departments such as HR, Facilities, Finance and Legal can run their service requests on the same platform as IT.
Yellow.ai is an agentic AI platform for customer and employee service automation. It builds AI agents that hold conversations across voice, chat and email, and it routes between 15+ LLMs. Enterprises connect it to helpdesks and CRMs such as Zendesk, Freshdesk, Salesforce and Genesys.
Zapier is an automation platform that connects business apps and AI tools so workflows run without someone prompting each step. Users build Zaps, which are workflows made of a trigger and one or more actions, and can use Tables, Forms, and Zapier MCP to let AI assistants act across connected apps. The platform lists more than 9,000 apps and offers pricing by task, along with governance controls for IT teams.
Zendesk is a cloud customer service platform that combines ticketing, messaging and live chat, voice, a knowledge base and reporting in one workspace. It includes AI agents that resolve customer requests autonomously, a Copilot assistant for human agents, quality assurance and workforce management. It also offers employee service (including IT service management) and a contact center product.
Zoho is a suite of cloud business software covering sales and marketing, customer service, finance, HR, collaboration and custom app development. Its products include Zoho CRM, Zoho Desk for customer support, the low-code Zoho Creator platform and the Zoho One bundle of 50+ applications. Zoho runs its own data centers and does not use an advertising-based business model.
Zoom Contact Center is a contact center product from Zoom Communications, built on the same platform as Zoom Phone, Zoom Meetings and Zoom Chat. It unifies phone, chat, email, SMS, social and video in one agent view, and adds AI tools such as Virtual Agent and real-time agent suggestions.