Yellow.ai
AI Agents for CX and EX Automation
#40 of 44 in Live Chat & AI Support650 customers (per yellow.ai)0% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Yellow.ai ranks #40 of 44 in Live Chat & AI Support with an AI visibility score of 0.3 (SlateIndex, Nov 3, 2026).
- Yellow.ai's visibility fell 1.5 points since the previous weekly run.
- Yellow.ai is most visible on Perplexity (0.9) and least on Google AI Mode (0).
- AI engines name Yellow.ai in 1 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- g2.com is the source AI engines cite most in answers about Yellow.ai, with 3 citations.
About
Company details for Yellow.ai
Yellow.ai is an agentic AI platform for customer and employee service automation. It builds AI agents that hold conversations across voice, chat and email, and it routes between 15+ LLMs. Enterprises connect it to helpdesks and CRMs such as Zendesk, Freshdesk, Salesforce and Genesys. It ranks #40 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 0.3 in the latest weekly run.
Founded in 2016 and headquartered in San Mateo, California, USA, the company employs 1,001–5,000 people. It has raised about $102M. Its differentiator: multi-LLM architecture with 15+ LLMs and no vendor lock-in.
- Website
- yellow.ai
- Categories
- Live Chat & AI Support
- Company size
- 1,001–5,000 employees
- Headquarters
- San Mateo, California, USA
- Founded
- 2016
- Company type
- Private, venture-backed
- Funding
- Incubator/accelerator (Plug and Play Japan) · $102M raised
- Customers
- 650 · per yellow.ai
- Pricing
- Contact sales · usage-based
- Free trial
- Free plan available
- Platforms
- Voice, Chat, Email, SMS
- Integrations
- 150+ native
- Languages
- 135 supported
- Compliance
- ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA
Read from linkedin.com, yellow.ai, yourgpt.ai, facebook.com, getmacha.com, crunchbase.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Yellow.ai lost 1.5 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for Yellow.ai
AI mentions & citations
Recent answers that name Yellow.ai
Products & features
What Yellow.ai sells
Nexus
Universal agentic platform to design, deploy and self-heal AI agent workforces across enterprises.
Nexus VOX
Enterprise voice AI agents that answer, act and resolve calls in 500+ languages.
Nexus EDGE
Agentic desktop interface for employee experience automation.
AI Agent Builder
Builds enterprise AI agents for any channel from natural language prompts.
Conversational Knowledge Base
Agentic RAG knowledge base for enterprise intelligence.
AI Copilot
Previews, debugs and optimizes AI agent performance.
Automated Testing
Tests AI agents before deployment.
Analytics
Analyzes conversations across voice, chat and email to improve agents.
Strengths engines cite
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Target market & buyers
Enterprises
Notable customers include Sony, Hyundai, Domino's, ITC Ltd, Ferrellgas, Waste Connections, Lulu Group, Randstad.
| Industry | Primary use case |
|---|---|
| BFSI (banking, financial services and insurance) | Customer service automation |
| Healthcare and pharmaceuticals | Customer service automation |
| Utilities (oil, gas and utility) | Customer service automation |
| Retail and e-commerce | Customer service automation |
| Travel and hospitality | Travel support automation with AI agents |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Funding (Series A) | 2019 | $4M |
| Series B | 2020 | — |
| Reported funding (per Economic Times via MyCE) | 2020 | $20M |
| Series C (led by WestBridge Capital) | 2021 | $78M |
| Incubator/accelerator (Plug and Play Japan) | 2023 | — |
| Latest known round | Total raised |
|---|---|
| Incubator/accelerator (Plug and Play Japan) | $102M |
Recent developments
- Sep 2026ProductLaunch of Nexus EDGE
Launched an agentic desktop interface for employee IT, HR and operations issues.
- Aug 2026CompanyAgreed SPAC merger with Bluerock Acquisition Corp.
Agreed a $550M merger with Bluerock Acquisition Corp. to list on Nasdaq as YAI; closing expected in the second half of 2026. Proceeds are planned for rolling up BPO firms.
- May 2026ProductLaunch of Nexus Vox
Launched an enterprise voice AI with brand-voice cloning and 500+ languages.
- Apr 2026CompanyLayoffs of about 30% of staff
Over 100 employees were cut, mainly in engineering and product, as the company shifted toward agentic AI.
- Feb 2026ProductLaunch of Nexus
Launched Nexus, a universal agentic interface.
Competitive landscape
How Yellow.ai compares with its top three alternatives
Yellow.ai most often appears alongside HubSpot, Freshworks, Zendesk in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Yellow.ai | 0.3% | 0.2% | down−1.5% | Free plan |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 0% · Neutral 100% · Mixed 0% of 1 engine answers that mention Yellow.ai
Praised for
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Criticised for
Pricing
Usage-based pricing with a free plan
Cite as: SlateIndex, “Yellow.ai AI visibility profile”, https://slateindex.ai/brand/yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.