Xurrent

Powering Frictionless IT and Peak Productivity

Help DeskAustin, Texas, United States51–200 employeesFounded 2010

#19 of 37 in Help Desk1,000 customers (per xurrent.com)

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Visibility score

2.4%

+1% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Xurrent ranks #19 of 37 in Help Desk with an AI visibility score of 2.4 (SlateIndex, Nov 3, 2026).
Xurrent's visibility rose 1 point since the previous weekly run.
Xurrent is most visible on Google AI Mode (4.6) and least on ChatGPT (0).
AI engines name Xurrent in 5 of the 30 Help Desk buyer prompts SlateIndex tracks.
youtube.com is the source AI engines cite most in answers about Xurrent, with 8 citations.

About

Company details for Xurrent

Xurrent, formerly 4me, is a SaaS platform for IT and enterprise service management that combines ITSM, ESM, incident management and response (IMR), and status pages in one system. It includes an embedded AI layer called Sera AI, a built-in iPaaS for integrations, and on-call scheduling and alerting. Departments such as HR, Facilities, Finance and Legal can run their service requests on the same platform as IT. It ranks #19 of 37 in Help Desk on SlateIndex and has a visibility score of 2.4 in the latest weekly run.

Founded in 2010 and headquartered in Austin, Texas, United States, the company employs 51–200 people. Its differentiator: unifies ITSM, ESM, incident management and status pages in one platform with AI included in every plan.

Website: xurrent.com
Categories: Help Desk
Company size: 51–200 employees
Headquarters: Austin, Texas, United States
Founded: 2010
Company type: Private, venture-backed
Funding: Growth equity (PSG)
Customers: 1,000 · per xurrent.com/pricing/incident-management-response
Pricing: $6 per seat / mo · per seat
Free trial: 14-day free trial
Deployment: Cloud (multi-tenant SaaS)
Platforms: Web, iOS, Android
Compliance: ISO 27001, ISO 27018, SOC 2 Type II, BSI C5
Support: 24/7 product support, Community, Training, Help center, Developer portal, Customer success manager

LinkedIn · linkedin.com/company/xurrent/X · x.com/xurrenthq

Read from linkedin.com, xurrent.com, g2.com, capterra.ca, cbinsights.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

2.4%

across Help Desk answers, weighted by position

ChatGPT0%

AI Mode4.6%

Perplexity2.6%

Change

+1%

vs last week’s run

Category rank

#19 of 37

in Help Desk

Mentions

in this week’s run

Share of voice

1.1%

of AI mentions in Help Desk

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now2.4%

30-day changeup+1pp

High · low2.4% · 1.4%

Rank#22 → #19

Xurrent gained 1 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.

Media

Website and product screenshots for Xurrent

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Xurrent

All prompts

No mentions in the latest run.

Products & features

What Xurrent sells

Xurrent ITSM

AI-powered IT service management with service desk, workflow automation and SLA management.

Xurrent ESM

Enterprise service management for HR, Facilities, Finance and other departments.

Xurrent IMR

Incident management and response with alerting, on-call scheduling, escalations and postmortems.

Status Pages

Communicates service health to stakeholders in real time.

iPaaS

Built-in integration platform for connecting Xurrent to other tools.

Sera AI

Embedded AI agents, virtual agent and AI SRE teammate across the platform.

Target market & buyers

Enterprises, SMB organizations and managed service providers.

Notable customers include PopClub, Bajaj Finserv, Pima Community College, Vitality, UHasselt, Deichmann, BookMyShow, UCL.

Industry	Primary use case
Manufacturing	Resolve plant floor and IT issues before they disrupt production.
Financial Services	Stay audit-ready while resolving issues and reducing operational risk.
SaaS	Detect, respond to and resolve incidents to cut downtime and MTTR.
E-commerce	Keep stores online during peak sales periods.
Healthcare	Protect patient data and resolve issues fast.
Retail	Standardize service delivery across stores and channels.

Funding & recent developments

Funding

Round	Year	Amount
Seed	2018	$2M
Venture	2021	$2M
Growth equity (PSG)	2023	—

Latest known round	Total raised
Growth equity (PSG)	—

Recent developments

Oct 2026ProductSera AI extended into AI SRE teammate
Sera AI was extended into an AI SRE teammate inside Xurrent IMR.
Sep 2026PartnershipPartnership with FMX Solutions
Xurrent announced a partnership with FMX Solutions.
Jul 2026CompanyNamed in 2026 Gartner Magic Quadrant for ITSM
First-time inclusion in the Gartner Magic Quadrant for IT Service Management Platforms.
Jun 2026ProductLaunched built-in iPaaS
Built-in iPaaS included in every subscription, generally available from July 1, 2026.
Jun 2026PartnershipPartnership with Checkmk
Partnership with Checkmk for live CMDB data.

Competitive landscape

How Xurrent compares with its top three alternatives

All alternatives

Xurrent most often appears alongside Freshworks, Help Scout, HubSpot in AI answers.

vsXurrent vs Freshworks2.4% vs 61.5% visibility · Freshworks leadsFull comparison vsXurrent vs Help Scout2.4% vs 29.8% visibility · Help Scout leadsFull comparison vsXurrent vs HubSpot2.4% vs 73.1% visibility · HubSpot leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Xurrent	2.4%	1.1%	up+1%	$6 / seat / mo
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available
Help Scout	29.8%	8.2%	up+1.5%	Free plan
HubSpot	73.1%	13.1%	New	Free plan
Intercom	46.2%	10.1%	up+2%	$29 / seat / mo