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Best Helpdesk software ranked by AI visibility

Data period: Jul 13, 2026 to Jul 20, 2026Updated weekly

Helpdesk leaderboard

Ranked by AI visibility score · 2026-07-13 - 2026-07-20

RankProductVisibility scoreMention

FreshdeskFreshworks81.388.9%#2

ZendeskZendesk75.377.8%#3

Zoho DeskZoho50.455.6%#4

ServiceNowServiceNow30.833.3%#5

HubSpot Service HubHubSpot28.733.3%#6

Salesforce Service CloudSalesforce22.222.2%#7

Help ScoutHelpscout21.022.2%#8

IntercomIntercom19.222.2%#9

Jira Service ManagementAtlassian19.122.2%#10

DeskproDeskpro9.711.1%#11

GorgiasGorgias9.611.1%

Which sources influence AI answers for Helpdesk?

google.com ↗263 citations

zendesk.com ↗31 citations

freshworks.com ↗24 citations

helpdesk.com ↗17 citations

featurebase.app ↗14 citations

Which buyer questions produced this evidence?

All prompts →

Public prompt evidence will appear as soon as verified answer snippets are available.

Frequently asked questions

How is the Helpdesk leaderboard calculated?

Products are ordered by AI visibility score, which combines mention rate and answer prominence.

Why might a product be missing?

Products must be published, have an approved category edge, and pass public page quality gates before they appear in public leaderboards.

How often does the data refresh?

Production snapshots are intended to refresh weekly after validation.