3CXEnterprise phone system with integrated AI at an unbeatable price
vs
Amazon ConnectCloud contact center service from Amazon Web Services
Comparison · Contact Center · weekly run Nov 3
3CX vs Amazon Connect
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Amazon Connect is the stronger AI pick in Contact Center: it has a visibility score of 18.4 versus 0.4 for 3CX.
Choose 3CX if…
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
Choose Amazon Connect if…
- You want the brand AI engines rank higher (18.4 vs 0.4)
- AI answers describe it more positively (26% vs 12% positive)
- You need ISO/IEC 27001:2022 or ISO/IEC 27017:2015 or ISO/IEC 27018:2019 or ISO/IEC 27701:2019 or ISO 22301:2019 or ISO/IEC 20000-1:2018 or ISO 9001:2015 or CSA STAR CCM v4.0 or PCI DSS coverage
- Pay-as-you-go pricing with no seat licenses, monthly minimums, or long-term contracts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Amazon Connect |
|---|---|---|
| Visibility score | 0.4% | 18.4% |
| Change vs last week | down−0.6% | down−0.4% |
| Rank in Contact Center | #39 | #7 |
| Share of voice | 0.2% | 4.9% |
| Mentions this run | 1 | 30 |
| Positive in AI answers | 12% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Amazon Connect −0.5pp over 1 weekly runs.
Engine by engine
Amazon Connect leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXAmazon Connect
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
0Amazon Connect ranked higher
Features, pricing & fit
| Dimension | 3CX | Amazon Connect |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud |
| Compliance | — | ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, ISO/IEC 27701:2019, ISO 22301:2019, ISO/IEC 20000-1:2018, ISO 9001:2015, CSA STAR CCM v4.0, PCI DSS |
| Support | Free tech support questions via the website, Help forum, Partner network | — |
| Founded | 2005 | 2017 |
| Headquarters | Nicosia, Cyprus | — |
| Employees | 51–200 | — |
| Funding | Latest round listed as Other Investors | — |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | — |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Amazon Connect
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Amazon Connect
- Pay-as-you-go pricing with no seat licenses, monthly minimums, or long-term contracts
- Highly customizable and developer-friendly cloud contact center
- Native AWS ecosystem and AI tool integration
- Scales well for enterprises and large deployments
- Recognised by Gartner and listed among leading contact center platforms
- Usage-based pricing can be harder to forecast for stable teams
- Best suited to teams with strong AWS engineering expertise
- No traditional annual prepay option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Amazon Connect”, https://slateindex.ai/compare/3cx-vs-amazon-connect, data of Nov 3, 2026. Licence: CC BY 4.0.