3CX
Enterprise phone system with integrated AI at an unbeatable price
#39 of 48 in Contact Center350,000 customers (per 3cx.com)12% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- 3CX ranks #39 of 48 in Contact Center with an AI visibility score of 0.4 (SlateIndex, Nov 3, 2026).
- 3CX's visibility fell 0.6 points since the previous weekly run.
- 3CX is most visible on Google AI Mode (1.3) and least on Perplexity (0).
- AI engines name 3CX in 1 of the 29 Contact Center buyer prompts SlateIndex tracks.
- 3cx.com is the source AI engines cite most in answers about 3CX, with 11 citations.
About
Company details for 3CX
3CX is an IP PBX phone system software sold as hosted, on-premise or self-hosted deployments. It includes AI Receptionist, AI Transcription and call center reports, with AI features built into the platform. Licenses are priced per system with a flat annual fee rather than per user. It ranks #39 of 48 in Contact Center on SlateIndex and has a visibility score of 0.4 in the latest weekly run.
Founded in 2005 and headquartered in Nicosia, Cyprus, the company employs 51–200 people. Its differentiator: flat annual license priced per system, not per user, with AI features included.
- Website
- 3cx.com
- Categories
- Contact Center
- Company size
- 51–200 employees
- Headquarters
- Nicosia, Cyprus
- Founded
- 2005
- Funding
- Latest round listed as Other Investors
- Customers
- 350,000 · per 3cx.com/company
- Pricing
- Free; paid from $300 / mo · flat tiers
- Free trial
- Free plan available
- Deployment
- Hosted by 3CX, on-premise, or self-hosted in your own private cloud
- Platforms
- Windows, Linux, iOS, Android, Web
- Support
- Free tech support questions via the website, Help forum, Partner network
Read from linkedin.com, 3cx.com, g2.com, cbinsights.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
3CX lost 0.7 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for 3CX
AI mentions & citations
Recent answers that name 3CX
Is 3CX a good contact center platform?
3CX can be a good contact center platform, particularly for small and midsize businesses that want an affordable, integrated phone system with call center capabilities.
Is 3CX a good contact center platform?
Whether 3CX is a "good" contact center platform depends heavily on your organization's size, technical resources , and whether you need a dedicated enterprise omnichannel contact center or a solid business phone system…
Is 3CX a good contact center platform?
Yes—3CX is a good contact center platform for small and mid-sized organizations that prioritize cost control, deployment flexibility, and core omnichannel communications.
Is there a free contact center platform for small teams?
3CX Free Edition : Offers a 3CX Free SMB Plan tailored for up to 10 users, which includes core VoIP phone system features, live chat, and basic call routing capabilities without upfront licensing fees.
Products & features
What 3CX sells
3CX Enterprise IP PBX
Enterprise phone system software with call queues, call routing and IVR.
AI Receptionist
Agentic AI that handles call routing, screening and 24/7 support.
AI Transcription
Call and voicemail transcription, with meeting summaries in the mobile apps.
Live Chat and Messaging
Website live chat with WhatsApp and SMS messaging integration.
Mobile and Web Apps
Android, iOS, Windows and web clients for remote work.
Strengths engines cite
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
Target market & buyers
Enterprises and small businesses, including companies with 25+ users
Notable customers include Air France, NHS, Best Western, PepsiCo, Holiday Express.
| Industry | Primary use case |
|---|---|
| Hotel | Hotel PBX with VoIP in guest rooms and DECT phones |
| Education | Phone systems for education customers, as listed on the solutions menu |
| Healthcare | Phone systems for healthcare customers, as listed on the solutions menu |
| Automotive | Phone systems for automotive customers, as listed on the solutions menu |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Latest round listed as Other Investors | — | — |
| Latest known round | Total raised |
|---|---|
| Latest round listed as Other Investors | — |
Recent developments
- Oct 2025ProductAI features in Update 8
3CX announced AI features in Update 8, including transcription, an AI receptionist and speaker identification, plus an extension fair-use policy.
- Jul 2025CompanyListed in 2025 Capterra shortlists
3CX reported being listed in 2025 Capterra shortlists for VoIP, Call Center and Telephony, and as a Software Advice FrontRunner in Call Center.
- May 2025ProductLicensing updates
Trial keys became 8SC PRO licenses with one-month validity. Commercial keys can no longer be replaced, and hosting can no longer be added to 4SC licenses.
Competitive landscape
How 3CX compares with its top three alternatives
3CX most often appears alongside Genesys, HubSpot, Salesforce in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| 3CX | 0.4% | 0.2% | down−0.6% | Free plan |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| Zoho | 44.8% | 12.5% | up+5.4% | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 12% · Neutral 0% · Mixed 88% of 8 engine answers that mention 3CX
Praised for
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
Criticised for
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Pricing
Flat tiers pricing with a free plan
Cite as: SlateIndex, “3CX AI visibility profile”, https://slateindex.ai/brand/3cx, data of Nov 3, 2026. Licence: CC BY 4.0.