3CX vs HubSpot

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

HubSpot is the stronger AI pick in Contact Center: it has a visibility score of 14.1 versus 0.4 for 3CX, and ranks ahead in 33% of the answers that name both.

Choose 3CX if…

You need a self-hosted or on-premises option
Flat tiers pricing suits your budget better than per seat
affordable phone system with contact center features
free edition for up to 10 users

Choose HubSpot if…

You want the brand AI engines rank higher (14.1 vs 0.4)
You want a lower entry price ($7 vs $300)
AI answers describe it more positively (35% vs 12% positive)
You need SOC 2 Type II or SOC 3 coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	3CX	HubSpot
Visibility score	0.4%	14.1%
Change vs last week	down−0.6%	down−1.5%
Rank in Contact Center	#39	#12
Share of voice	0.2%	3.3%
Mentions this run	1	19
Positive in AI answers	12%	35%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

3CX −0.7000000000000001pp · HubSpot −1.5pp over 1 weekly runs.

Engine by engine

HubSpot leads on 3 of 3 engines

ChatGPT

AI Mode

1.3%

14.4%

Perplexity

18.7%

3CXHubSpot

Head to head in AI answers

3 engine answers name both brands

23CX ranked higher

1HubSpot ranked higher

Prompt	Engine	3CX	HubSpot
Is there a free contact center platform for small teams?	AI Mode	#6	#4
Is 3CX a good contact center platform?	ChatGPT	#1	#3
Is 3CX a good contact center platform?	Perplexity	#1	#4

Features, pricing & fit

Dimension	3CX	HubSpot
Pricing model	Flat tiers	Per seat
Entry price	Free; paid from $300 / mo	Free; paid from $7 per seat / mo
Free plan	Yes	Yes
Onboarding fee	—	$3,000
Deployment	Hosted by 3CX, on-premise, or self-hosted in your own private cloud	Cloud
Integrations	—	2000+
Compliance	—	SOC 2 Type II, SOC 3
Support	Free tech support questions via the website, Help forum, Partner network	Phone
Founded	2005	2006
Headquarters	Nicosia, Cyprus	Cambridge, Massachusetts, United States
Employees	51–200	5,000+
Funding	Latest round listed as Other Investors	Corporate round
Best for	Companies with 25+ users that want a self-managed phone system with integrated AI	Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM.