3CXEnterprise phone system with integrated AI at an unbeatable price
vs
GenesysContact Center
Comparison · Contact Center · weekly run Nov 3
3CX vs Genesys
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Genesys is the stronger AI pick in Contact Center: it has a visibility score of 52.3 versus 0.4 for 3CX, and ranks ahead in 25% of the answers that name both.
Choose 3CX if…
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
Choose Genesys if…
- You want the brand AI engines rank higher (52.3 vs 0.4)
- AI answers describe it more positively (47% vs 12% positive)
- You need PCI DSS or ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Genesys |
|---|---|---|
| Visibility score | 0.4% | 52.3% |
| Change vs last week | down−0.6% | down−2.3% |
| Rank in Contact Center | #39 | #1 |
| Share of voice | 0.2% | 8.9% |
| Mentions this run | 1 | 52 |
| Positive in AI answers | 12% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Genesys +30.099999999999998pp over 1 weekly runs.
Engine by engine
Genesys leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXGenesys
Head to head in AI answers
4 engine answers name both brands
33CX ranked higher
1Genesys ranked higher
| Prompt | Engine | 3CX | Genesys |
|---|---|---|---|
| Is there a free contact center platform for small teams? | AI Mode | #6 | #1 |
| Is 3CX a good contact center platform? | ChatGPT | #1 | #7 |
| Is 3CX a good contact center platform? | AI Mode | #1 | #3 |
| Is 3CX a good contact center platform? | Perplexity | #1 | #8 |
Features, pricing & fit
| Dimension | 3CX | Genesys |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported. |
| Compliance | — | PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX |
| Support | Free tech support questions via the website, Help forum, Partner network | — |
| Founded | 2005 | 1990 |
| Headquarters | Nicosia, Cyprus | Menlo Park, California |
| Employees | 51–200 | 5,000+ |
| Funding | Latest round listed as Other Investors | Strategic investment led by Salesforce and ServiceNow · $2100M raised |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | — |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Genesys
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Genesys
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
- Robust workforce engagement management and analytics
- Strong omnichannel routing and AI capabilities
- Free trial with no credit card required
- Expensive for smaller teams and hidden pricing
- Lacks free tier and requires annual commitments
- Limited advanced reporting and workforce management tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Genesys”, https://slateindex.ai/compare/3cx-vs-genesys, data of Nov 3, 2026. Licence: CC BY 4.0.