Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| 3CXTop pick | #1 | #1 | #1 | |
| Genesys | #7 | #8 | #3 | |
| AWS | — | #2 | #2 | |
| Salesforce | #2 | #3 | — | |
| HubSpot | #3 | #4 | — | |
| Talkdesk CX Cloud | — | #10 | #4 | |
| Zendesk | #4 | #6 | — | |
| RingCentral | #9 | — | #5 | |
| Zoho | #5 | #5 | — | |
| CXone | #8 | #9 | — | |
| Five9 | #6 | — | — | |
| Freshworks | — | #7 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
3CX is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: → Mixed
Yes.
- 3CX — 3CX can be a good contact center platform, particularly for small and midsize businesses that want an affordable, integrated phone system with call center capabilities.
- Salesforce — Integration: Supports popular CRM platforms, including Salesforce, HubSpot, Zendesk and Zoho.
- HubSpot — Integration: Supports popular CRM platforms, including Salesforce, HubSpot, Zendesk and Zoho.
- Zendesk — Integration: Supports popular CRM platforms, including Salesforce, HubSpot, Zendesk and Zoho.
- Zoho — Integration: Supports popular CRM platforms, including Salesforce, HubSpot, Zendesk and Zoho.
- Five9
- Genesys
- CXone
- RingCentral ↑ 1 vs last week
Dropped from this engine’s shortlist this week: Talkdesk CX Cloud
Perplexity · run of Nov 3 · sentiment toward the top pick: → Mixed
- 3CX — Yes—3CX is a good contact center platform for small and mid-sized organizations that prioritize cost control, deployment flexibility, and core omnichannel communications.
- AWS — Flexible deployment: It can be hosted by 3CX, self-hosted, or deployed in a private cloud such as Azure, AWS, or Google Cloud.
- Salesforce — Omnichannel support: Voice, SMS, WhatsApp, and website chat are supported, with integrations for platforms including Salesforce, HubSpot, Zoho, Zendesk, and Freshdesk. New this week
- HubSpot — Omnichannel support: Voice, SMS, WhatsApp, and website chat are supported, with integrations for platforms including Salesforce, HubSpot, Zoho, Zendesk, and Freshdesk. New this week
- Zoho — Omnichannel support: Voice, SMS, WhatsApp, and website chat are supported, with integrations for platforms including Salesforce, HubSpot, Zoho, Zendesk, and Freshdesk. New this week
- Zendesk — Omnichannel support: Voice, SMS, WhatsApp, and website chat are supported, with integrations for platforms including Salesforce, HubSpot, Zoho, Zendesk, and Freshdesk. New this week
- Freshworks — Omnichannel support: Voice, SMS, WhatsApp, and website chat are supported, with integrations for platforms including Salesforce, HubSpot, Zoho, Zendesk, and Freshdesk. New this week
- Genesys — May lack advanced enterprise depth: For very large operations requiring sophisticated workforce management, quality-management workflows, predictive dialing, extensive analytics, or highly mature omnichannel… ↓ 5 vs last week
- CXone — May lack advanced enterprise depth: For very large operations requiring sophisticated workforce management, quality-management workflows, predictive dialing, extensive analytics, or highly mature omnichannel… ↓ 5 vs last week
- Talkdesk CX Cloud — May lack advanced enterprise depth: For very large operations requiring sophisticated workforce management, quality-management workflows, predictive dialing, extensive analytics, or highly mature omnichannel… New this week
Dropped from this engine’s shortlist this week: Five9
Google AI Mode · run of Nov 3 · sentiment toward the top pick: → Mixed
- 3CX — Whether 3CX is a "good" contact center platform depends heavily on your organization's size, technical resources , and whether you need a dedicated enterprise omnichannel contact center or a solid business phone system…
- AWS — Deployment Flexibility: You can host 3CX on-premise, in your own cloud infrastructure (AWS, Google Cloud, Azure), or have 3CX host it, giving you total control over your data. ↑ 2 vs last week
- Genesys — Limited Advanced Reporting: While basic call statistics and reporting are present, deep analytics, wallboards, and advanced workforce management (WFM) tools are somewhat basic compared to dedicated CCaaS platforms (like… ↓ 1 vs last week
- Talkdesk CX Cloud — Limited Advanced Reporting: While basic call statistics and reporting are present, deep analytics, wallboards, and advanced workforce management (WFM) tools are somewhat basic compared to dedicated CCaaS platforms (like… ↓ 1 vs last week
- RingCentral — Limited Advanced Reporting: While basic call statistics and reporting are present, deep analytics, wallboards, and advanced workforce management (WFM) tools are somewhat basic compared to dedicated CCaaS platforms (like… New this week
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| 3cx.com | Brand site · 3CX | 11 | ChatGPT, Perplexity |
| capterra.com | Review site | 3 | ChatGPT, Perplexity, Google AI Mode |
| g2.com | Review site | 3 | ChatGPT, Perplexity, Google AI Mode |
| 3cxus.com | Web | 2 | ChatGPT |
| 3cx.solutions | Web | 1 | ChatGPT |
| co.th | Web | 1 | ChatGPT |
| europeanpurpose.com | Web | 1 | Perplexity |
| gartner.com | Analyst | 1 | ChatGPT |
| github.com | Web | 1 | ChatGPT |
| nec.com.au | Web | 1 | ChatGPT |
| seekvectors.com | Web | 1 | ChatGPT |
| technologyevaluation.com | Web | 1 | ChatGPT |