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3CXEnterprise phone system with integrated AI at an unbeatable price
vs
Zoom Contact CenterOne platform, full context
Comparison · Contact Center · weekly run Nov 3

3CX vs Zoom Contact Center

Which one do AI engines recommend, and how do they differ on price, fit and features?

Track both brands

The short answer

Zoom Contact Center is the stronger AI pick in Contact Center: it has a visibility score of 8.8 versus 0.4 for 3CX.

Choose 3CX if…

  • You need a self-hosted or on-premises option
  • affordable phone system with contact center features
  • free edition for up to 10 users
  • cost control and deployment flexibility

Choose Zoom Contact Center if…

  • You want the brand AI engines rank higher (8.8 vs 0.4)
  • AI answers describe it more positively (25% vs 12% positive)
  • You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or SOC 2 Type 2 or CSA STAR Level 2 or FedRAMP Moderate or PCI DSS coverage
  • You prefer a larger, established vendor (5,000+ employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric 3CX Zoom Contact Center
Visibility score0.4%8.8%
Change vs last weekdown−0.6%up+2.6%
Rank in Contact Center#39#17
Share of voice0.2%2.8%
Mentions this run117
Positive in AI answers12%25%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

0%25%50%75%100%Nov 2Nov 33CX 0%

3CX −0.7000000000000001pp · Zoom Contact Center +2.6000000000000005pp over 1 weekly runs.

Engine by engine

Zoom Contact Center leads on 3 of 3 engines

ChatGPT
0%
7.7%
AI Mode
1.3%
5.9%
Perplexity
0%
12.8%
3CXZoom Contact Center

Head to head in AI answers

0 engine answers name both brands

03CX ranked higher
0Zoom Contact Center ranked higher

Features, pricing & fit

Dimension3CXZoom Contact Center
Pricing modelFlat tiers—
Entry priceFree; paid from $300 / mo—
Free planYes—
DeploymentHosted by 3CX, on-premise, or self-hosted in your own private cloud—
Compliance—ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2 Type 2, CSA STAR Level 2, FedRAMP Moderate, PCI DSS
SupportFree tech support questions via the website, Help forum, Partner network—
Founded20052022
HeadquartersNicosia, CyprusSan Jose, California
Employees51–2005,000+
FundingLatest round listed as Other Investors—
Best forCompanies with 25+ users that want a self-managed phone system with integrated AIOrganizations that already use Zoom for meetings and want contact center on the same platform, including budget-conscious teams.

Plans side by side

3CX

Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
3CX pricing

Zoom Contact Center

Pricing not available.

Pros and cons

Themes from the AI answers that mention each brand

3CX

  • affordable phone system with contact center features
  • free edition for up to 10 users
  • cost control and deployment flexibility
  • good fit for small and midsize businesses
  • core omnichannel communications such as live chat and call routing
  • suitability depends on business size, budget and IT resources
  • may not suit needs for a dedicated enterprise omnichannel contact center

Zoom Contact Center

  • Familiar Zoom interface and user familiarity
  • Built on Zoom's collaboration ecosystem
  • Omnichannel video and voice platform
  • Strong reviews and ratings
  • Smooth AI expert-assist features

    Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run

    Cite as: SlateIndex, “3CX vs Zoom Contact Center”, https://slateindex.ai/compare/3cx-vs-zoom-contact-center, data of Nov 3, 2026. Licence: CC BY 4.0.