8x8Contact Center
vs
FreshworksAI-powered, unified service operations platform
Comparison · Contact Center · weekly run Nov 3
8x8 vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Contact Center: it has a visibility score of 6.5 versus 3.6 for 8x8.
Choose 8x8 if…
- You need ISO 27017 or ISO 27018 or SOC 2 Type 2 or SOC 3 or HIPAA (with Business Associate Agreements) or Cyber Essentials Plus or CSA Cyber Trust (Advocate level) coverage
- integrated platform combining voice, video, chat, and contact center tools
- feature-rich cloud business communications
- strong for global calling
Choose Freshworks if…
- You want the brand AI engines rank higher (6.5 vs 3.6)
- AI answers describe it more positively (26% vs 12% positive)
- You need SOC 2 Type II or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 8x8 | Freshworks |
|---|---|---|
| Visibility score | 3.6% | 6.5% |
| Change vs last week | up+0.8% | down−1.6% |
| Rank in Contact Center | #24 | #20 |
| Share of voice | 1.4% | 2.2% |
| Mentions this run | 9 | 12 |
| Positive in AI answers | 12% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
8x8 +0.8000000000000003pp · Freshworks +0.09999999999999964pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
8x8Freshworks
Head to head in AI answers
0 engine answers name both brands
08x8 ranked higher
0Freshworks ranked higher
Features, pricing & fit
| Dimension | 8x8 | Freshworks |
|---|---|---|
| Deployment | Cloud-based SaaS | Cloud |
| Compliance | ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, SOC 3, HIPAA (with Business Associate Agreements), Cyber Essentials Plus, CSA Cyber Trust (Advocate level) | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Founded | 1987 | 2010 |
| Headquarters | Campbell, California | San Mateo, California, United States |
| Employees | 1,001–5,000 | 5,000+ |
| Funding | Post-IPO equity raise | IPO |
Pros and cons
Themes from the AI answers that mention each brand
8x8
- integrated platform combining voice, video, chat, and contact center tools
- feature-rich cloud business communications
- strong for global calling
- suited to UCaaS consolidation
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “8x8 vs Freshworks”, https://slateindex.ai/compare/8x8-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.