8x8Contact Center

Talkdesk CX CloudThe hybrid workforce starts here. CCaaS for people. CXA for AI.

Comparison · Contact Center · weekly run Nov 3

8x8 vs Talkdesk CX Cloud

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Talkdesk CX Cloud is the stronger AI pick in Contact Center: it has a visibility score of 26.1 versus 3.6 for 8x8, and ranks ahead in 100% of the answers that name both.

Choose 8x8 if…

You need ISO 27017 or ISO 27018 or SOC 2 Type 2 or SOC 3 or HIPAA (with Business Associate Agreements) or Cyber Essentials Plus or CSA Cyber Trust (Advocate level) coverage
integrated platform combining voice, video, chat, and contact center tools
feature-rich cloud business communications
strong for global calling

Choose Talkdesk CX Cloud if…

You want the brand AI engines rank higher (26.1 vs 3.6)
AI answers describe it more positively (48% vs 12% positive)
You need ISO 22301 or ISO/IEC 42001 or BSI C5 or SOC 2 or ISO 27701 or PCI DSS Level 1 or HIPAA or GDPR coverage
Fast deployment and rapid implementation

AI visibility side by side

Latest weekly run · Nov 3

Metric	8x8	Talkdesk CX Cloud
Visibility score	3.6%	26.1%
Change vs last week	up+0.8%	down−0.5%
Rank in Contact Center	#24	#5
Share of voice	1.4%	6.7%
Mentions this run	9	39
Positive in AI answers	12%	48%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

8x8 +0.8000000000000003pp · Talkdesk CX Cloud −0.5pp over 1 weekly runs.

Engine by engine

Talkdesk CX Cloud leads on 3 of 3 engines

ChatGPT

2.9%

33.3%

AI Mode

1.7%

25.2%

Perplexity

6.3%

20%

8x8Talkdesk CX Cloud

Head to head in AI answers

8 engine answers name both brands

08x8 ranked higher

8Talkdesk CX Cloud ranked higher

Prompt	Engine	8x8	Talkdesk CX Cloud
How do I choose a contact center platform for a mid-market team?	ChatGPT	#10	#7
Compare the leading Contact Center platforms	Perplexity	#12	#4
Alternatives to the most popular contact center platform	Perplexity	#9	#4
Which Contact Center vendors do analysts recommend?	ChatGPT	#10	#6
Official website of the top contact center platform vendors	ChatGPT	#9	#7
Official website of the top contact center platform vendors	AI Mode	#5	#3
Official website of the top contact center platform vendors	Perplexity	#7	#4
Where can I sign up for a contact center platform?	Perplexity	#6	#2

Features, pricing & fit

Dimension	8x8	Talkdesk CX Cloud
Pricing model	—	Per seat
Entry price	—	$85 per seat / mo
Free plan	—	No
Deployment	Cloud-based SaaS	Cloud native
Integrations	—	60+
Compliance	ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, SOC 3, HIPAA (with Business Associate Agreements), Cyber Essentials Plus, CSA Cyber Trust (Advocate level)	ISO 22301, ISO/IEC 42001, BSI C5, SOC 2, ISO 27001, ISO 27701, PCI DSS Level 1, HIPAA, GDPR
Support	—	Infrastructure and operations teams available 24/7, CX Strategy experts for business case, implementation and customer experience transformation, Real-time status website
Founded	1987	2011
Headquarters	Campbell, California	San Francisco, CA
Employees	1,001–5,000	1,001–5,000
Funding	Post-IPO equity raise	Series D
Best for	—	Global enterprises that want AI agents and human agents managed on one contact center platform.