8x8
New to the index — the 8x8 profile is being built from its website.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- 8x8 ranks #24 of 48 in Contact Center with an AI visibility score of 3.6 (SlateIndex, Nov 3, 2026).
- 8x8's visibility rose 0.8 points since the previous weekly run.
- 8x8 is most visible on Perplexity (6.3) and least on Google AI Mode (1.7).
- AI engines name 8x8 in 7 of the 29 Contact Center buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about 8x8, with 10 citations.
About
Company details for 8x8
8x8 Contact Center is a cloud-based contact center service delivered as SaaS. It is marketed as part of the 8x8 XCaaS platform alongside UCaaS, CCaaS and CPaaS offerings. AI Studio, unveiled in 2026, lets contact center teams build and deploy AI agents on existing platforms. It ranks #24 of 48 in Contact Center on SlateIndex and has a visibility score of 3.6 in the latest weekly run.
Founded in 1987 and headquartered in Campbell, California, the company employs 1,001–5,000 people. Its differentiator: marketed as part of one XCaaS platform with UCaaS, CCaaS and CPaaS.
- Website
- 8x8.com
- Categories
- Contact Center
- Company size
- 1,001–5,000 employees
- Headquarters
- Campbell, California
- Founded
- 1987
- Company type
- Public (NASDAQ: EGHT)
- Funding
- Post-IPO equity raise
- Deployment
- Cloud-based SaaS
- Compliance
- ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, SOC 3, HIPAA (with Business Associate Agreements), Cyber Essentials Plus, CSA Cyber Trust (Advocate level)
Read from datanyze.com, en.wikipedia.org, gartner.com, cdn.8x8.com, businesswire.com, netfigo.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
8x8 gained 0.8 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
AI mentions & citations
Recent answers that name 8x8
What are the pros and cons of 8x8?
Are you referring to 8x8, the business phone and contact center system?
What are the pros and cons of 8x8?
8x8 is a prominent cloud communications and UCaaS (Unified Communications as a Service) platform combining voice, video, chat, and contact center solutions.[](https://www.forbes.com/advisor/business/software/8x8-review/)
What are the pros and cons of 8x8?
8x8 is a feature-rich cloud business communications platform combining phone service, video meetings, messaging, SMS, fax, and contact-center tools.
Official website of the top contact center platform vendors
8x8 – Provides an integrated cloud platform combining unified communications (UCaaS) and contact center (CCaaS) capabilities.
Official website of the top contact center platform vendors
The vendor set reflects commonly listed CCaaS providers such as Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, 8x8, Zoom, and others.
Official website of the top contact center platform vendors
Alternatives to the most popular contact center platform
Best for global calling: 8x8.
How do I choose a contact center platform for a mid-market team?
Products & features
What 8x8 sells
8x8 Virtual Contact Center
Cloud contact center product delivered as SaaS.
8x8 Work
Named 8x8 product; listed alongside Contact Center in its portfolio.
8x8 Connect
Named 8x8 product in its portfolio.
8x8 Converse
Named 8x8 product in its portfolio.
8x8 CPaaS APIs
Communications platform-as-a-service APIs from 8x8.
8x8 AI Studio
Lets contact center teams build and deploy AI agents on existing platforms.
Strengths engines cite
- integrated platform combining voice, video, chat, and contact center tools
- feature-rich cloud business communications
- strong for global calling
- suited to UCaaS consolidation
Target market & buyers
Notable customers include Irving Materials, TMW Systems, CST Industries, Remax Tri-County, Doors Plus.
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Post-IPO equity raise | 2022 | $122M |
| Latest known round | Total raised |
|---|---|
| Post-IPO equity raise | — |
Recent developments
- Nov 2026ProductMicrosoft certification for session border controller
8x8 earned Microsoft certification for its session border controller, supporting Direct Routing and Operator Connect for Teams calling in 57 countries.
- Oct 2026ProductCX platform updates
8x8 announced new updates to its CX platform aimed at giving agents context at the start of each conversation.
- Oct 2026CompanyJamie Snaddon named Chief Strategy Officer
8x8 named Jamie Snaddon Chief Strategy Officer.
- Aug 2026ProductAI Studio customer interactions grow
AI Studio customer interactions grew nearly 9x since launch; it supports GDPR compliance and HIPAA-readiness and is in open beta.
- Aug 2026PartnershipFour-tier partner program launched
8x8 launched a four-tier partner program for direct resellers (Authorized, Silver, Gold, Platinum).
Competitive landscape
How 8x8 compares with its top three alternatives
8x8 most often appears alongside Genesys, Talkdesk CX Cloud, Salesforce in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| 8x8 | 3.6% | 1.4% | up+0.8% | Pricing not available |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| Talkdesk CX Cloud | 26.1% | 6.7% | down−0.5% | $85 / seat / mo |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| Five9 | 28.5% | 6.2% | up+1.1% | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 12% · Neutral 44% · Mixed 44% of 16 engine answers that mention 8x8
Praised for
- integrated platform combining voice, video, chat, and contact center tools
- feature-rich cloud business communications
- strong for global calling
- suited to UCaaS consolidation
Criticised for
Cite as: SlateIndex, “8x8 AI visibility profile”, https://slateindex.ai/brand/8x8, data of Nov 3, 2026. Licence: CC BY 4.0.