Ada vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 1.5 for Ada, and ranks ahead in 100% of the answers that name both.
Choose Ada if…
- AI answers describe it more positively (33% vs 26% positive)
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
- Best for large-scale AI automation
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 1.5)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Ada | Freshworks |
|---|---|---|
| Visibility score | 1.5% | 22.1% |
| Change vs last week | up+0.6% | down−0.3% |
| Rank in Live Chat & AI Support | #26 | #8 |
| Share of voice | 0.6% | 7.1% |
| Mentions this run | 3 | 34 |
| Positive in AI answers | 33% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Ada +0.6pp · Freshworks −0.29999999999999716pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | Ada | Freshworks |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | ChatGPT | #10 | #4 |
| Which Live Chat & AI Support vendors do analysts recommend? | AI Mode | #3 | #2 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #12 | #5 |
Features, pricing & fit
| Dimension | Ada | Freshworks |
|---|---|---|
| Deployment | Managed, SaaS-style platform | Cloud |
| Compliance | — | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Founded | 2016 | 2010 |
| Headquarters | Toronto | San Mateo, California, United States |
| Employees | — | 5,000+ |
| Funding | Series C · $200M raised | IPO |
Pros and cons
Themes from the AI answers that mention each brand
Ada
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
- Best for large-scale AI automation
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Ada vs Freshworks”, https://slateindex.ai/compare/ada-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.