Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| Intercom | #6 | #1 | #5 | |
| Zendesk | #3 | #2 | #1 | |
| Freshworks | #5 | #5 | #2 | |
| Tidio | #8 | #4 | #6 | |
| SalesforceTop pick | #1 | #6 | — | |
| Ada | — | #12 | #3 | |
| LiveChat | #7 | #3 | — | |
| Netomi | #4 | — | #4 | |
| ServiceNow | #2 | — | — | |
| Crisp | — | #7 | — | |
| HubSpot | — | #8 | — | |
| tawk.to | — | #9 | — | |
| Comm100 | — | #10 | — | |
| LivePerson | — | #11 | — | |
| Yellow.ai | — | #13 | — | |
| Sobot | — | #14 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
Salesforce is named by 67% of engines today.
Responses
What each engine answered, and how the shortlist moved.
Analyst-recommended Live Chat & AI Support vendors (2026) The strongest vendors depend on whether you're looking for traditional website live chat, an AI-powered customer support platform, or an enterprise contact center. Looking across Gartner and Forrester research, there are several vendors worth shortlisting. Importantly, analyst recognition is not the same as a universal product recommendation. Vendors recognized by leading analysts AI-powered customer support and conversational AI Kore.ai…
- Salesforce — Salesforce – Agentforce and CRM-native AI. ↑ 1 vs last week
- ServiceNow New this week
- Zendesk ↓ 2 vs last week
- Netomi — Netomi – AI-powered customer support. New this week
- Freshworks ↓ 2 vs last week
- Intercom — Intercom – live chat, AI agent Fin, shared inbox and customer messaging. ↑ 1 vs last week
- LiveChat — LiveChat – website live chat, visitor tracking and agent workflows. New this week
- Tidio — Tidio – live chat and AI automation, particularly for smaller businesses. New this week
Dropped from this engine’s shortlist this week: Zoho, Yellow.ai, LivePerson
Analysts most often recommend these Live Chat and AI Support vendors, with the best choice depending on company size and workflow:
- Intercom — Intercom — Best for AI-first support, SaaS companies, and startups; its Fin AI agent handles common questions using a company knowledge base and escalates to human agents. ↑ 1 vs last week
- Zendesk — Zendesk — Best for enterprise and omnichannel support, especially when chat must connect closely with ticketing, CRM, reporting, and service operations. ↓ 1 vs last week
- LiveChat — LiveChat — Best for polished website chat, sales support, and straightforward agent workflows; it is among the most consistently recommended general-purpose options.
- Tidio — Tidio — Best for small businesses and ecommerce teams that want to deploy live chat and AI quickly without a large implementation project.
- Freshworks — Freshdesk — Best for ticket-centered support teams seeking a broader help desk with automation and AI capabilities. ↑ 1 vs last week
- Salesforce — Salesforce Agentforce Service — Best for organizations already invested in Salesforce and needing AI-enabled customer service integrated with CRM workflows. ↑ 2 vs last week
- Crisp — Crisp — Best for smaller teams prioritizing AI-powered support, ease of use, and a unified conversation inbox. ↓ 2 vs last week
- HubSpot — HubSpot Live Chat — Best for teams standardizing customer conversations and chatbot workflows around HubSpot CRM. ↓ 1 vs last week
- tawk.to — tawk.to — Best for budget-conscious teams seeking free live chat, with optional paid features and basic AI assistance. ↑ 1 vs last week
- Comm100 — Comm100 — Best for regulated or compliance-sensitive organizations needing omnichannel chat, AI tooling, and options such as HIPAA, PCI DSS, and ISO 27001 compliance. ↓ 1 vs last week
- LivePerson — LivePerson, Ada, Yellow.ai, and Quiq — Stronger candidates for large-scale conversational AI, contact-center automation, multilingual support, or complex enterprise deployments. New this week
- Ada — LivePerson, Ada, Yellow.ai, and Quiq — Stronger candidates for large-scale conversational AI, contact-center automation, multilingual support, or complex enterprise deployments. New this week
- Yellow.ai — LivePerson, Ada, Yellow.ai, and Quiq — Stronger candidates for large-scale conversational AI, contact-center automation, multilingual support, or complex enterprise deployments. New this week
Industry analysts (such as Gartner, Forrester, and IDC) evaluate Live Chat and AI Support vendors across categories like Digital Customer Service, Conversational AI, and Agentic AI platforms . Major analyst reports frequently highlight several key vendors categorized by their core strengths: Enterprise Omnichannel Suites (Traditional Leaders with Native AI)
- Zendesk — Zendesk : Consistently positioned as an industry leader for scaling support.
- Freshworks — Freshworks (Freshchat) : Frequently recognized as a strong performer or leader in ease of use and rapid deployment, offering robust messaging capabilities integrated across web, mobile, and popular social/messaging apps…
- Ada — Ada : Extensively cited by major analyst firms as a top-tier choice for automated customer service. New this week
- Netomi — Netomi : Noted for deep generative AI integration and reinforcement learning capabilities, helping large consumer-facing brands automate complex, multi-turn dialogues seamlessly across messaging channels. New this week
- Intercom — Intercom (Fin AI) : Highly rated for its product-led growth framework and advanced generative AI bot (Fin), which integrates conversational live chat tightly with proactive user engagement and guided onboarding. ↓ 2 vs last week
- Tidio — Tidio : Frequently top-rated by user reviews on analyst networks (like Gartner Peer Insights) for combining lightweight live chat with approachable, out-of-the-box AI agents (Lyro) tailored for growing e-commerce and… ↓ 1 vs last week
Dropped from this engine’s shortlist this week: Salesforce, LivePerson
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| gartner.com | Analyst | 4 | ChatGPT, Google AI Mode |
| spotlightar.com | Web | 4 | ChatGPT |
| g2.com | Review site | 3 | Perplexity |
| citehawk.com | Web | 1 | Perplexity |
| comm100.com | Brand site · Comm100 | 1 | Perplexity |
| cooperaiq.com | Web | 1 | Perplexity |
| llmauthorityindex.com | Web | 1 | Perplexity |
| mavengity.com | Web | 1 | ChatGPT |
| nice.com | Web | 1 | ChatGPT |
| sobot.io | Brand site · Sobot | 1 | Perplexity |
| softwareadvice.com | Review site | 1 | Perplexity |
| verifiedmarketresearch.com | Web | 1 | Perplexity |