Ada
New to the index — the Ada profile is being built from its website.
#26 of 44 in Live Chat & AI Support350 customers (per eesel.ai)33% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Ada ranks #26 of 44 in Live Chat & AI Support with an AI visibility score of 1.5 (SlateIndex, Nov 3, 2026).
- Ada's visibility rose 0.6 points since the previous weekly run.
- Ada is most visible on Google AI Mode (2.6) and least on Perplexity (0.9).
- AI engines name Ada in 2 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- intercom.com is the source AI engines cite most in answers about Ada, with 4 citations.
About
Company details for Ada
Ada is an AI customer service platform for enterprise chat, voice, email, SMS and social. Its Ada Computer module lets the AI agent call business systems through API, code and MCP tools. Other modules include Playbooks, Integrations, Trust & Safety, and Measure/test/coach. It ranks #26 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 1.5 in the latest weekly run.
Founded in 2016 and headquartered in Toronto, the company employs an undisclosed number of people. It has raised about $200M.
- Website
- ada.cx
- Categories
- Live Chat & AI Support
- Headquarters
- Toronto
- Founded
- 2016
- Funding
- Series C · $200M raised
- Customers
- 350 · per eesel.ai/blog/ada-cx
- Deployment
- Managed, SaaS-style platform
- Languages
- 60 supported
Read from eesel.ai, sitegpt.ai, ada.cx, featurebase.app, prnewswire.com, betakit.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Ada gained 0.6 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
AI mentions & citations
Recent answers that name Ada
Which Live Chat & AI Support vendors do analysts recommend?
Ada : Extensively cited by major analyst firms as a top-tier choice for automated customer service.
Compare the leading Live Chat & AI Support platforms
Ada — best for large-scale AI automation
Which Live Chat & AI Support vendors do analysts recommend?
LivePerson, Ada, Yellow.ai, and Quiq — Stronger candidates for large-scale conversational AI, contact-center automation, multilingual support, or complex enterprise deployments.
Products & features
What Ada sells
Ada AI customer service platform
AI agent platform for enterprise chat, voice, email, SMS and social messaging.
Ada Computer
Lets the AI agent call business systems through API, code and MCP tools.
Playbooks
Module listed on the Ada platform page.
Integrations
Module listed on the Ada platform page.
Trust & Safety
Module listed on the Ada platform page.
Measure/test/coach
Module listed on the Ada platform page for measuring, testing and coaching the AI agent.
Strengths engines cite
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
- Best for large-scale AI automation
Target market & buyers
Enterprises
Notable customers include Monday.com, IPSY, Pinterest, Square, Cebu Pacific, YETI, Malaysia Airlines, AirAsia.
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series B | 2020 | $44M |
| Series C | 2021 | $130M |
| Latest known round | Total raised |
|---|---|
| Series C | $200M |
Recent developments
- Sep 2026ProductAda Computer introduced
A product update introduced Ada Computer, which lets the AI agent call business systems through API, code and MCP tools.
- May 2026ProductAda Labs introduced
Ada introduced Ada Labs, an applied AI research group.
- Apr 2026PartnershipMalaysia Airlines announced as a customer
Malaysia Airlines was announced as an Ada customer, using its Mavis agent.
- Mar 2026CompanyAda reports more than 100% year-over-year revenue growth
Ada reported more than 100% year-over-year revenue growth in 2025.
- Feb 2026PartnershipMedallia partnership to bring customer data into AI agents
Ada announced a partnership with Medallia to bring customer data into AI agents.
Competitive landscape
How Ada compares with its top three alternatives
Ada most often appears alongside Freshworks, Zendesk, Intercom in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Ada | 1.5% | 0.6% | up+0.6% | Pricing not available |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
| Tidio | 29% | 8.2% | down−1.5% | Free plan |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 33% · Neutral 34% · Mixed 33% of 3 engine answers that mention Ada
Praised for
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
- Best for large-scale AI automation
Criticised for
Cite as: SlateIndex, “Ada AI visibility profile”, https://slateindex.ai/brand/ada, data of Nov 3, 2026. Licence: CC BY 4.0.