Aircall vs Avaya
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Aircall is the stronger AI pick in Contact Center: it has a visibility score of 15.8 versus 3.2 for Avaya, and ranks ahead in 0% of the answers that name both.
Choose Aircall if…
- You want the brand AI engines rank higher (15.8 vs 3.2)
- AI answers describe it more positively (34% vs 20% positive)
- You need SOC 2 Type II or GDPR coverage
- Fast, simple setup
Choose Avaya if…
- You need a self-hosted or on-premises option
- You need PCI or SOC 2 or ISO 27001 or ISO 27017 or ISO 27018 or FedRAMP Moderate or DoD IL4 High coverage
- You prefer a larger, established vendor (5,000+ employees)
- Market leader in on-premises contact centers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Aircall | Avaya |
|---|---|---|
| Visibility score | 15.8% | 3.2% |
| Change vs last week | down−0.7% | up+1.2% |
| Rank in Contact Center | #8 | #25 |
| Share of voice | 3.6% | 1% |
| Mentions this run | 23 | 6 |
| Positive in AI answers | 34% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Aircall −0.5999999999999979pp · Avaya +1.2000000000000002pp over 1 weekly runs.
Engine by engine
Aircall leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Aircall | Avaya |
|---|---|---|---|
| Alternatives to the most popular contact center platform | ChatGPT | #12 | #10 |
| Official website of the top contact center platform vendors | ChatGPT | #20 | #16 |
Features, pricing & fit
| Dimension | Aircall | Avaya |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $30 per seat / mo | — |
| Free plan | No | — |
| Deployment | Cloud-hosted on AWS | Cloud, hybrid or on-premises |
| Integrations | 250+ | — |
| Compliance | SOC 2 Type II, GDPR, HIPAA | PCI, HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, FedRAMP Moderate, DoD IL4 High |
| Support | Help center, Email support, Phone support, 24/5 support across EMEA, APAC and NA | — |
| Founded | 2014 | 2000 |
| Headquarters | New York, NY, United States | Morristown, New Jersey, USA |
| Employees | 501–1,000 | 5,000+ |
| Funding | Strategic · $226M raised | Chapter 11 emergence, owned by former creditors |
| Best for | Sales and customer support teams that run phone, SMS and messaging with their CRM or helpdesk in one workspace. | Large enterprises and government agencies |
Plans side by side
Aircall
Avaya
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Aircall
- Fast, simple setup
- Deep, user-friendly CRM and tool integrations
- Clear 25% annual billing discount
- Free trial available
- Recommended as a default choice for startups and small businesses
Avaya
- Market leader in on-premises contact centers
- 36.3% of global revenue in 2025 for traditional contact centers
- Still a major player in traditional contact centers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Aircall vs Avaya”, https://slateindex.ai/compare/aircall-vs-avaya, data of Nov 3, 2026. Licence: CC BY 4.0.