Aircall

AI-powered customer communications platform

Contact CenterNew York, NY, United States501–1,000 employeesFounded 2014

#8 of 48 in Contact Center24,000 customers (per aircall.io)34% positive in AI answers

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Visibility score

15.8%

−0.7% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Aircall ranks #8 of 48 in Contact Center with an AI visibility score of 15.8 (SlateIndex, Nov 3, 2026).
Aircall's visibility fell 0.7 points since the previous weekly run.
Aircall is most visible on Perplexity (24.3) and least on Google AI Mode (7).
AI engines name Aircall in 15 of the 30 Contact Center buyer prompts SlateIndex tracks.
g2.com is the source AI engines cite most in answers about Aircall, with 23 citations.

About

Company details for Aircall

Aircall is a cloud business phone and customer communications platform for calls, SMS and messaging, synced with CRM and helpdesk tools. It adds AI Assistants that support staff during calls and AI Voice Agents that answer and resolve routine calls. Sales and support teams use a shared inbox and a team-led phone system on one platform. It ranks #8 of 48 in Contact Center on SlateIndex and has a visibility score of 15.8 in the latest weekly run.

Founded in 2014 and headquartered in New York, NY, United States, the company employs 501–1,000 people. It has raised about $226M. Its differentiator: aI Voice Agents run on the same platform as the team's phone system and can take actions across connected systems within a single call.

Website: aircall.io
Categories: Contact Center
Company size: 501–1,000 employees
Headquarters: New York, NY, United States
Founded: 2014
Company type: Private, venture-backed
Funding: Strategic · $226M raised
Customers: 24,000 · per aircall.io
Pricing: $30 per seat / mo · per seat
Free trial: —
Deployment: Cloud-hosted on AWS
Platforms: Desktop, Web, Android, iOS
Integrations: 250+ native
Languages: 38 supported
Compliance: SOC 2 Type II, GDPR, HIPAA
Support: Help center, Email support, Phone support, 24/5 support across EMEA, APAC and NA

LinkedIn · linkedin.com/company/aircall/X · x.com/aircall Facebook · facebook.com/aircallapp Instagram · instagram.com/aircallhq/YouTube · youtube.com/@aircallhq

Read from linkedin.com, aircall.io, g2.com, caplight.com, startupintros.com, tracxn.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

15.8%

across Contact Center answers, weighted by position

ChatGPT16%

AI Mode7%

Perplexity24.3%

Change

−0.7%

vs last week’s run

Category rank

#8 of 48

in Contact Center

Mentions

in this week’s run

Share of voice

3.6%

of AI mentions in Contact Center

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now15.8%

30-day changedown−0.5999999999999979pp

High · low16.4% · 15.8%

Rank#9 → #8

Aircall lost 0.6 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.

Media

Website and product screenshots for Aircall

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Aircall

All prompts

Best contact center platform for startups

ChatGPT · run of Nov 3

Which Contact Center tools offer annual discounts?

Aircall: Offers a structured Aircall Pricing model where committing to an annual billing cycle saves you 25% compared to standard month-to-month pricing (note that a minimum license count…

Google AI Mode · run of Nov 3

Best contact center platform for startups

Aircall is the best default choice for most startups that need a fast-to-deploy, voice-first contact center with CRM integrations.

Perplexity · run of Nov 3

Which Contact Center tools offer annual discounts?

Perplexity · run of Nov 3

Which Contact Center tools offer annual discounts?

Aircall – straightforward 25% annual discount.

ChatGPT · run of Nov 3

Where can I sign up for a contact center platform?

ChatGPT · run of Nov 3

Which contact center platform has transparent pricing?

Aircall: from about $30/user/month.

Perplexity · run of Nov 3

Which contact center platform offers a free trial?

Aircall / RingCentral : While primarily communication and cloud telephony platforms with robust contact center add-ons, they frequently offer 7-to-14 day interactive trials upon request through their respective sales…

Google AI Mode · run of Nov 3

Products & features

What Aircall sells

AI Voice Agents

Answers and resolves routine calls, escalating complex issues to staff with full context.

AI Assistants

Give live coaching during calls, transcribe calls, and update CRM records afterwards.

AI Assist Pro

Add-on that provides real-time AI coaching during live calls.

AI Receptionist

Answers inbound calls, books and reschedules appointments, and routes callers to the right team.

AI Sales Agent

Calls and qualifies inbound and outbound sales leads and passes ready leads to reps.

AI Messaging Agents

Resolve SMS and WhatsApp conversations 24/7 on existing numbers.

Strengths engines cite

Fast, simple setup
Deep, user-friendly CRM and tool integrations
Clear 25% annual billing discount
Free trial available
Recommended as a default choice for startups and small businesses

Target market & buyers

Growing small and mid-sized businesses and enterprises in sales and customer support.

Notable customers include SJWD Water District, Food Cycle Science, The Grout Guy, Jobandtalent, Revolut, BlaBlaCar, DoorDash.

Industry	Primary use case
Utilities	Handles after-hours customer billing and service calls so operators can focus on water treatment.
Legal	Runs structured client intake qualifying leads by case type and urgency.
Healthcare	Conducts patient intake conversations, with the agent explaining why it asks each question.

Funding & recent developments

Funding

Round	Year	Amount
Seed	2016	—
Series A	2016	$8M
Series B	2018	$29M
Series C	2020	$65M
Series D	2021	$120M
Strategic	2022	—

Latest known round	Total raised
Strategic	$226M

Recent developments

Oct 2026CompanyCo-founder Olivier Pailhès returns as CEO
Olivier Pailhès returns as CEO, succeeding Scott Chancellor.
Jun 2026CompanyFirst acquisitions: Piper AI and Vogent
Aircall acquires Piper AI (Spain) and Vogent (US) to accelerate AI capabilities. Deal amounts were not disclosed.
May 2026ProductLaunch of AI Messaging Agents
Aircall launches AI Messaging Agents for SMS and WhatsApp.
Mar 2026CompanyNamed Best for Integrations in Software Advice 2026 report
Aircall is named Best for Integrations in Software Advice's 2026 Call Center Software report.
Feb 2026PartnershipHubSpot Premier partner and Co-selling Partner of the Year
Aircall is a HubSpot Premier partner and was named Co-selling Partner of the Year for 2025.

Competitive landscape

How Aircall compares with its top three alternatives

All alternatives

Aircall most often appears alongside Genesys, Talkdesk CX Cloud, RingCentral in AI answers.

vsAircall vs Genesys15.8% vs 52.3% visibility · Genesys leadsFull comparison vsAircall vs Talkdesk CX Cloud15.8% vs 26.1% visibility · Talkdesk CX Cloud leadsFull comparison vsAircall vs RingCentral15.8% vs 14.6% visibility · Aircall leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Aircall	15.8%	3.6%	down−0.7%	$30 / seat / mo
Genesys	52.3%	8.9%	down−2.3%	Pricing not available
Talkdesk CX Cloud	26.1%	6.7%	down−0.5%	$85 / seat / mo
RingCentral	14.6%	4.7%	up+0.2%	$20 / seat / mo
Nextiva	15.7%	4.5%	up+1.6%	$15 / seat / mo