Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| Five9 | #3 | #1 | #3 | |
| GenesysTop pick | #1 | #2 | #1 | |
| CXone | #2 | #3 | #2 | |
| Talkdesk CX Cloud | #5 | #4 | #4 | |
| Twilio Flex | #8 | #10 | #7 | |
| Amazon Connect | #4 | #5 | — | |
| Zendesk | — | #6 | #5 | |
| AWS | #6 | #7 | — | |
| RingCentral | #9 | #8 | — | |
| Salesforce | — | #14 | #8 | |
| Aircall | #12 | #11 | — | |
| Nextiva | #11 | #15 | — | |
| Dialpad | — | — | #6 | |
| Cisco Webex Contact Center | #7 | — | — | |
| 8x8 | — | #9 | — | |
| HubSpot | — | — | #9 | |
| Avaya | #10 | — | — | |
| CloudTalk | — | #12 | — | |
| Zoom Contact Center | — | #13 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
Genesys is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: → Neutral
- Genesys — There are several strong alternatives to the leading contact center platforms, depending on whether you're looking to replace an enterprise solution like Genesys, NICE CXone, Five9, or Amazon Connect, or move away from…
- CXone — There are several strong alternatives to the leading contact center platforms, depending on whether you're looking to replace an enterprise solution like Genesys, NICE CXone, Five9, or Amazon Connect, or move away from…
- Five9 — There are several strong alternatives to the leading contact center platforms, depending on whether you're looking to replace an enterprise solution like Genesys, NICE CXone, Five9, or Amazon Connect, or move away from…
- Amazon Connect — There are several strong alternatives to the leading contact center platforms, depending on whether you're looking to replace an enterprise solution like Genesys, NICE CXone, Five9, or Amazon Connect, or move away from…
- Talkdesk CX Cloud — I would initially shortlist NICE, Five9, Talkdesk and Amazon Connect for a serious enterprise evaluation. ↑ 1 vs last week
- AWS ↓ 1 vs last week
- Cisco Webex Contact Center — Cisco Webex Contact Center.
- Twilio Flex ↑ 1 vs last week
- RingCentral New this week
- Avaya New this week
Dropped from this engine’s shortlist this week: 8x8
Perplexity · run of Nov 3 · sentiment toward the top pick: → Neutral
- Five9 — If you mean alternatives to Five9, the strongest options depend on your priorities: Genesys Cloud CX for enterprise scale, NICE CXone for workforce optimization, Talkdesk for AI and fast deployment, Amazon Connect for…
- Genesys — If you mean alternatives to Five9, the strongest options depend on your priorities: Genesys Cloud CX for enterprise scale, NICE CXone for workforce optimization, Talkdesk for AI and fast deployment, Amazon Connect for…
- CXone — If you mean alternatives to Five9, the strongest options depend on your priorities: Genesys Cloud CX for enterprise scale, NICE CXone for workforce optimization, Talkdesk for AI and fast deployment, Amazon Connect for…
- Talkdesk CX Cloud — If you mean alternatives to Five9, the strongest options depend on your priorities: Genesys Cloud CX for enterprise scale, NICE CXone for workforce optimization, Talkdesk for AI and fast deployment, Amazon Connect for…
- Amazon Connect — If you mean alternatives to Five9, the strongest options depend on your priorities: Genesys Cloud CX for enterprise scale, NICE CXone for workforce optimization, Talkdesk for AI and fast deployment, Amazon Connect for…
- Zendesk — If you mean alternatives to Five9, the strongest options depend on your priorities: Genesys Cloud CX for enterprise scale, NICE CXone for workforce optimization, Talkdesk for AI and fast deployment, Amazon Connect for… ↑ 3 vs last week
- AWS — Best for AWS and custom development: Amazon Connect. ↑ 4 vs last week
- RingCentral
- 8x8 — Best for global calling: 8x8. ↓ 2 vs last week
- Twilio Flex — Best for maximum customization: Twilio Flex. ↓ 4 vs last week
- Aircall — Best for small teams: Aircall or CloudTalk. ↓ 1 vs last week
- CloudTalk — Best for small teams: Aircall or CloudTalk.
- Zoom Contact Center — Published starting prices vary significantly by edition, billing term, usage, and add-ons; examples include roughly $75/user/month for Genesys Cloud, $85/user/month for Talkdesk, $69/user/month for Zoom Contact Center,… New this week
Google AI Mode · run of Nov 3 · sentiment toward the top pick: → Neutral
- Genesys — When looking for alternatives to market-leading enterprise contact center platforms like Genesys Cloud CX or NICE CXone , the best choice depends on whether you are looking for out-of-the-box ease of use, deep CRM…
- CXone — When looking for alternatives to market-leading enterprise contact center platforms like Genesys Cloud CX or NICE CXone , the best choice depends on whether you are looking for out-of-the-box ease of use, deep CRM…
- Five9 — Learn more: Explore capabilities directly on the Five9 Intelligent Cloud Contact Center overview.[](https://www.gartner.com/reviews/market/contact-center-as-a-service). New this week
- Talkdesk CX Cloud — Learn more: Review features on Bloomberg's Talkdesk Profile or the official site.[](https://www.alpharun.com/blog/genesys-alternative). ↑ 1 vs last week
- Zendesk New this week
- Dialpad — Learn more: See live functionality via Dialpad Call Tagging Features.[](https://www.gartner.com/reviews/market/contact-center-as-a-service).
- Twilio Flex New this week
- Salesforce — Which CRM or ticketing system (e.g., Salesforce, Zendesk, HubSpot) do you use? New this week
- HubSpot — Which CRM or ticketing system (e.g., Salesforce, Zendesk, HubSpot) do you use? New this week
Dropped from this engine’s shortlist this week: Sprinklr, Cisco Webex Contact Center, CloudTalk, Aircall
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| bluetweak.com | Web | 2 | ChatGPT, Perplexity |
| itechguides.com | Web | 2 | ChatGPT |
| nextiva.com | Brand site · Nextiva | 2 | ChatGPT, Perplexity |
| aircall.io | Brand site · Aircall | 1 | ChatGPT |
| alpharun.com | Web | 1 | Google AI Mode |
| ciopages.com | Web | 1 | ChatGPT |
| commsadvisor.com | Web | 1 | Perplexity |
| contactcenternation.com | Web | 1 | ChatGPT |
| easedial.com | Web | 1 | ChatGPT |
| etr.ai | Web | 1 | ChatGPT |
| forbes.com | Media | 1 | Perplexity |
| g2.com | Review site | 1 | Perplexity |
| gartner.com | Analyst | 1 | Google AI Mode |
| getvoip.com | Web | 1 | Perplexity |
| iconlogovector.com | Web | 1 | ChatGPT |
| linkedin.com | Social | 1 | ChatGPT |
| logowik.com | Web | 1 | ChatGPT |
| paytia.com | Web | 1 | ChatGPT |
| rankite.com | Web | 1 | Perplexity |
| ringcentral.com | Brand site · RingCentral | 1 | ChatGPT |
| salesforce.com | Brand site · Salesforce | 1 | Perplexity |
| techjockey.com | Web | 1 | ChatGPT |
| techtarget.com | Web | 1 | Perplexity |
| toolradar.com | Web | 1 | ChatGPT |
| votelly.com | Web | 1 | ChatGPT |