Aircall vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Aircall is the stronger AI pick in Contact Center: it has a visibility score of 15.8 versus 6.5 for Freshworks, and ranks ahead in 100% of the answers that name both.
Choose Aircall if…
- You want the brand AI engines rank higher (15.8 vs 6.5)
- AI answers describe it more positively (34% vs 26% positive)
- You need GDPR or HIPAA coverage
- Fast, simple setup
Choose Freshworks if…
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Aircall | Freshworks |
|---|---|---|
| Visibility score | 15.8% | 6.5% |
| Change vs last week | down−0.7% | down−1.6% |
| Rank in Contact Center | #8 | #20 |
| Share of voice | 3.6% | 2.2% |
| Mentions this run | 23 | 12 |
| Positive in AI answers | 34% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Aircall −0.5999999999999979pp · Freshworks +0.09999999999999964pp over 1 weekly runs.
Engine by engine
Aircall leads on 2 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Aircall | Freshworks |
|---|---|---|---|
| What are the best Contact Center tools in 2026? | Perplexity | #11 | #13 |
| Top contact center platform options for B2B SaaS companies | AI Mode | #6 | #8 |
| Which contact center platform has transparent pricing? | Perplexity | #3 | #4 |
| Which Contact Center tools offer annual discounts? | Perplexity | #1 | #6 |
Features, pricing & fit
| Dimension | Aircall | Freshworks |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $30 per seat / mo | — |
| Free plan | No | — |
| Deployment | Cloud-hosted on AWS | Cloud |
| Integrations | 250+ | — |
| Compliance | SOC 2 Type II, GDPR, HIPAA | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Help center, Email support, Phone support, 24/5 support across EMEA, APAC and NA | — |
| Founded | 2014 | 2010 |
| Headquarters | New York, NY, United States | San Mateo, California, United States |
| Employees | 501–1,000 | 5,000+ |
| Funding | Strategic · $226M raised | IPO |
| Best for | Sales and customer support teams that run phone, SMS and messaging with their CRM or helpdesk in one workspace. | — |
Plans side by side
Aircall
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Aircall
- Fast, simple setup
- Deep, user-friendly CRM and tool integrations
- Clear 25% annual billing discount
- Free trial available
- Recommended as a default choice for startups and small businesses
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Aircall vs Freshworks”, https://slateindex.ai/compare/aircall-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.