AircallAI-powered customer communications platform
vs
GladlyCustomer experience AI built to engage, not deflect.
Comparison · Contact Center · weekly run Nov 3
Aircall vs Gladly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Aircall is the stronger AI pick in Contact Center: it has a visibility score of 15.8 versus 0.6 for Gladly.
Choose Aircall if…
- You want the brand AI engines rank higher (15.8 vs 0.6)
- You prefer a larger, established vendor (501–1,000 employees)
- Fast, simple setup
- Deep, user-friendly CRM and tool integrations
Choose Gladly if…
- AI answers describe it more positively (75% vs 34% positive)
- You need PCI DSS or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Aircall | Gladly |
|---|---|---|
| Visibility score | 15.8% | 0.6% |
| Change vs last week | down−0.7% | down−1.5% |
| Rank in Contact Center | #8 | #38 |
| Share of voice | 3.6% | 0.2% |
| Mentions this run | 23 | 1 |
| Positive in AI answers | 34% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Aircall −0.5999999999999979pp · Gladly −1.5pp over 1 weekly runs.
Engine by engine
Aircall leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
AircallGladly
Head to head in AI answers
0 engine answers name both brands
0Aircall ranked higher
0Gladly ranked higher
Features, pricing & fit
| Dimension | Aircall | Gladly |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $30 per seat / mo | — |
| Free plan | No | — |
| Deployment | Cloud-hosted on AWS | Cloud (SaaS) |
| Integrations | 250+ | — |
| Compliance | SOC 2 Type II, GDPR, HIPAA | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA |
| Support | Help center, Email support, Phone support, 24/5 support across EMEA, APAC and NA | — |
| Founded | 2014 | 2014 |
| Headquarters | New York, NY, United States | San Francisco, California, United States |
| Employees | 501–1,000 | 201–500 |
| Funding | Strategic · $226M raised | Funding round led by AVP |
| Best for | Sales and customer support teams that run phone, SMS and messaging with their CRM or helpdesk in one workspace. | Retail and ecommerce brands that want one AI and agent platform for both selling and service |
Plans side by side
Aircall
AI Voice Agents$100month minimum
Essentials$30license/month (billed annually)
Professional$50license/month (billed annually)
EnterpriseCustomcustom pricing
Gladly
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Aircall
- Fast, simple setup
- Deep, user-friendly CRM and tool integrations
- Clear 25% annual billing discount
- Free trial available
- Recommended as a default choice for startups and small businesses
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Aircall vs Gladly”, https://slateindex.ai/compare/aircall-vs-gladly, data of Nov 3, 2026. Licence: CC BY 4.0.