AvayaEnterprise CX orchestration with open AI and data
vs
HubSpotThe agentic customer platform to scale your business.
Comparison · Contact Center · weekly run Nov 3
Avaya vs HubSpot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Contact Center: it has a visibility score of 14.1 versus 3.2 for Avaya.
Choose Avaya if…
- You need a self-hosted or on-premises option
- You need PCI or HIPAA or SOC 2 or ISO 27001 or ISO 27017 or ISO 27018 or FedRAMP Moderate or DoD IL4 High coverage
- Market leader in on-premises contact centers
- 36.3% of global revenue in 2025 for traditional contact centers
Choose HubSpot if…
- You want the brand AI engines rank higher (14.1 vs 3.2)
- AI answers describe it more positively (35% vs 20% positive)
- You need SOC 2 Type II or SOC 3 coverage
- intuitive, user-friendly interface
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Avaya | HubSpot |
|---|---|---|
| Visibility score | 3.2% | 14.1% |
| Change vs last week | up+1.2% | down−1.5% |
| Rank in Contact Center | #25 | #12 |
| Share of voice | 1% | 3.3% |
| Mentions this run | 6 | 19 |
| Positive in AI answers | 20% | 35% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Avaya +1.2000000000000002pp · HubSpot −1.5pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
AvayaHubSpot
Head to head in AI answers
0 engine answers name both brands
0Avaya ranked higher
0HubSpot ranked higher
Features, pricing & fit
| Dimension | Avaya | HubSpot |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $7 per seat / mo |
| Free plan | — | Yes |
| Onboarding fee | — | $3,000 |
| Deployment | Cloud, hybrid or on-premises | Cloud |
| Integrations | — | 2000+ |
| Compliance | PCI, HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, FedRAMP Moderate, DoD IL4 High | SOC 2 Type II, SOC 3 |
| Support | — | Phone |
| Founded | 2000 | 2006 |
| Headquarters | Morristown, New Jersey, USA | Cambridge, Massachusetts, United States |
| Employees | 5,000+ | 5,000+ |
| Funding | Chapter 11 emergence, owned by former creditors | Corporate round |
| Best for | Large enterprises and government agencies | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. |
Plans side by side
Avaya
Pricing not available.
HubSpot
Free$0month
Starter$7month per seat (promotional, new customers; $20/mo/seat standard)
Professional$800month, includes 3 Core Seats (annual commitment; $890/mo)
Enterprise$3,600month, includes 5 Core Seats
Pros and cons
Themes from the AI answers that mention each brand
Avaya
- Market leader in on-premises contact centers
- 36.3% of global revenue in 2025 for traditional contact centers
- Still a major player in traditional contact centers
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Avaya vs HubSpot”, https://slateindex.ai/compare/avaya-vs-hubspot, data of Nov 3, 2026. Licence: CC BY 4.0.