Bigin by Zoho vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 6 for Bigin by Zoho, and ranks ahead in 40% of the answers that name both.
Choose Bigin by Zoho if…
- AI answers describe it more positively (100% vs 26% positive)
- You need GDPR or SOC 2 or HIPAA coverage
- Best value for small businesses
- Good balance of affordability and reliability
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 6)
- You need SOC 2 Type II or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bigin by Zoho | Freshworks |
|---|---|---|
| Visibility score | 6% | 18% |
| Change vs last week | down−2.7% | up+2.6% |
| Rank in CRM | #13 | #6 |
| Share of voice | 1.6% | 5.9% |
| Mentions this run | 8 | 28 |
| Positive in AI answers | 100% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bigin by Zoho +1.2999999999999998pp · Freshworks +2.5999999999999996pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
5 engine answers name both brands
| Prompt | Engine | Bigin by Zoho | Freshworks |
|---|---|---|---|
| What are the best CRM tools in 2026? | AI Mode | #5 | #8 |
| What are the best CRM tools in 2026? | Perplexity | #7 | #6 |
| Best CRM for startups | Perplexity | #4 | #6 |
| Alternatives to the most popular CRM | Perplexity | #11 | #6 |
| Most affordable CRM that is still reliable | ChatGPT | #3 | #4 |
Features, pricing & fit
| Dimension | Bigin by Zoho | Freshworks |
|---|---|---|
| Deployment | Cloud | Cloud |
| Compliance | ISO 27001, GDPR, SOC 2, HIPAA | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Founded | 2020 | 2010 |
| Headquarters | Chennai, India | San Mateo, California, United States |
| Employees | 5,000+ | 5,000+ |
| Funding | — | IPO |
| Best for | Small businesses that need a simple, affordable pipeline CRM | — |
Pros and cons
Themes from the AI answers that mention each brand
Bigin by Zoho
- Best value for small businesses
- Good balance of affordability and reliability
- High ratings and review volume
- Low cost and customizable workflows
- Affordable, reliable and easy to use
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bigin by Zoho vs Freshworks”, https://slateindex.ai/compare/bigin-by-zoho-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.